New Minds, New Markets: Embedding AI at the Heart of the Customer Journey
As AI moves from novelty to necessity, consumers increasingly expect hyper-personalised, pre-emptive experiences. In this CIONET Trailblazer article, Sean Heshmat, EMEA and APJ Head of Data & AI at Cognizant, unpacks key findings from the New Minds, New Markets report—exploring the rise of AI-powered consumers, the emergence of the Agentic Internet, and strategies for embedding AI at the core of customer engagement.
“We’re entering an era where AI isn’t just a tool—it’s the interface between brands and their customers.”