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The Travel & Hospitality industry is moving fast. Find out why leaders choose Cognizant to stay ahead.
Real Estate & Property Services
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Restaurants & Food Services
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Our team has years of experience with Global Distribution System (GDS) platforms, as well as Retail and Online Travel companies.
Cognizant is a top service provider to the entire Travel Ribbon, serving airlines, hotel operators and vacation ownerships, rental cars and cruise lines.
A forecasting and planning solution that helps restaurant industry build a highly accurate inventory and sales forecast, thereby reducing wastage and increasing productivity.
With customers enjoying an abundance of choices and business pressures intensifying on measures like same-store sales, stores need to resolve POS and back-of-house support issues fast so they can focus their time on helping customers and generating revenue. Our Store Support and Service Desk CoE supports stores and franchises in their technology and business needs in an effective and measurable manner to provide a seamless customer experience.
Our customizable technology platform provides an omnichannel, seamless e-commerce experience that integrates orders with every aspect of your enterprise — from the restaurant POS to the kitchen management system to the enterprise systems that track sales and transactions. OrderServ can support you in building strong loyalty programs with targeted offers and rewards, by leveraging advanced analytics tools.
Our Business Consulting service focuses on business and IT solutions that increase competitive advantage through added efficiency and effectiveness—and make transformation strategies real.
After having outsourced its IT operations a decade ago, this Cognizant client became interested in better managing its F&A costs through managed services. With its A/P department a major cost center, the company saw this as a good starting point.
After we helped them transition this function successfully, the company opted to source several other F&A processes, including payroll management and restaurant accounting. This resulted in an expected total annual cost savings of 38% and millions of dollars.
This Cognizant client with over 7,200 properties ran into customer service problems when it tried to combine all its properties onto a single reservation system following a series of mergers. After determining that a new system built on a service-oriented architecture (SOA) was needed, our team developed and deployed a single integrated solution that allowed seamless data flow across applications.
The solution gave the hotelier a competitive advantage by providing better visibility to inventory and rate data.
Cognizant has helped a leading US based Facilities Maintenance Company automate their invoice processing and reduce the billing cycle time by 40%. Additionally, Cognizant has helped this company standardize their call center operations with Smart Scripting to improve efficiency by 60% while reducing the overall cost.
With 7,200 hotels worldwide, this Cognizant client continued to enter new markets and expand its customer base through an aggressive acquisition strategy. However, ensuring seamless absorption of the acquired companies into the hotelier’s systems and technology was a difficult process with long-term ramifications. The hotelier engaged our T&H practice for help with systems integration, domain consulting and application development expertise. Time-to-market was accelerated by an average of three months with a cost savings of 50%.
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