The Travel & Hospitality industry has changed dramatically over the past few years. In a highly complex and competitive environment, companies have to achieve greater customer advocacy, retention and loyalty—all of which translates into improved financial results.
We are uniquely positioned to lead clients toward more efficient, effective, innovative and virtualized business models. We are one of the few service companies with expertise across the entire industry—from airlines, hotels and restaurants, online and retail travel, to global distribution systems, intermediaries and real-estate companies. This is why three of the Top 5 global airlines chose Cognizant as their partner.
Segments We Serve
Hotels & Property Services Give your properties a competitive edge with our combination of customized solutions and industry experience.
Travel Intermediaries Our team has years of experience with leading Global Distribution System (GDS) platforms, Web services and supplier systems for airlines, hotels and car rental companies.
Restaurants & Food Services We’re the only service provider to offer BPO for restaurants and food services. Our Solution Accelerators speed time to market and improve business-IT alignment.
Travel Providers We’re the only Tier 1 service provider to cover the entire Travel & Hospitality industry, from airlines, to car rentals, to cruise operators.
Travel & Hospitality Solutions
Aircraft HUB We designed this application as a "one-stop shop" for all the critical information needed for an aircraft’s daily business operations.
mConcierge Mobility Platform This advanced platform lets hotel customers access room service and other amenities directly from their cell phones and PDAs.
Tetris Data Distribution Distribute your rates and inventory data daily. You can also share information with your sales channels in real time, without relying on costly switch companies.
Wireless POS This restaurant solution streamlines processes and provides a welcome service for time-strapped, on-the-go customers.
Customer Data-Management Assessment This tool benchmarks your organization’s data, points out its strengths and weaknesses and measures how well it stacks up against top industry performers.
Online Ordering Platform Need help transitioning to online ordering? Our new solutions can help. Based on Web, mobile and SMS services, they eliminate manual errors and reduce operational costs.
OTA Translator Implement Direct Connect using OTA standards. Also, integrate your distribution channels and reuse OTA interfaces for additional channel expansion—at a fraction of the cost.