Menu Search

Code Halos

A Playbook for Managing at the Crossroads

OUR LATEST THINKING

Innovation Beyond The Four Walls

DOWNLOAD PDF

FEATURED NEWS

June, 26, 2014

ISS Selects Cognizant for Finance & Accounting Business Process Services to Enhance Quality and Reduce Costs

READ MORE

The Cognizant Difference

We use analytics cookies to help us improve your experience of this site. By continuing to use this site, you are agreeing to our use of cookies. For information on the cookies we use and how to manage them, please see our Cookie Policy.

OUR LATEST THINKING

U.S. Travel & Hospitality: Embracing a SMAC-Driven Future
Airlines, hotels and travel agents are driven to holistically embrace social, mobile, advanced analytics and cloud to boost business performance and retain share of wallet.
Moving Beyond Social CRM with the Customer Brand Score
Travel and hospitality organizations can boost customer loyalty by better understanding customer behaviors and attitudes and leveraging social media to create an army of brand advocates.
New Airline Mandate: Own the Travel Ribbon for Ultimate Customer Engagement
With so many financial and other global challenges facing the airline industry, the need to market and sell more ancillary products and services has never been greater.
Rethink Customer Loyalty
Customer loyalty programs are no longer simple or defined just by "rewards"—a new spectrum of interaction has opened up.
Toward Social CRM in Travel & Hospitality
With 68% of influencers and 42% of the public using word of mouth for travel purchase decisions, social media is playing a big role in impacting the sales of T&H organizations.
Focusing on Customers, Boosting Service Restaurant Solution Overview
Cognizant provides restaurant and retail store support around the world to resolve any problem, whether it's a POS issue, SKU ID, HVAC problems, menu management, or any other.
Social Loyalty: A Way Forward for Airlines
Given the torrent of social media activity among airline customers, it's essential for airlines to being rewarding social media activity and integrate customers' social interactions with their loyalty programs.
Luxury Hotel Chain's CRS Modernization Spurs Per-Room Revenue and Occupancy Rate Improvements
After working with Cognizant to update its central reservation system and improve access to business intelligence, a global hotelier is now seeing an 8% increase in room occupancy and an 11% increase in revenue per available room.
Modernized and Integrated Reservation System Reduces Costs, Increases Visibility for Worldwide Hotelier
After working with Cognizant to modernize its reservation systems, a large hotelier reduced annual operating costs by 40%, improved service-to-service performance 10% to 30%, elevated brand affinity, achieved higher booking conversions and streamlined working relationships with external partners.

RESULTS

  • Managed Services Benefits U.S. Casual Dining Company
  • Large Hotel Operator Merges Reservation Systems
  • Facility Maintenance Company Improves Functional Efficiency
  • Helping a Worldwide Hotelier Manage an Aggressive Acquisition Strategy

U.S. Casual Dining Company Benefits with Managed Services

After having outsourced its IT operations a decade ago, this Cognizant client became interested in better managing its F&A costs through managed services. With its A/P department a major cost center, the company saw this as a good starting point.

After we helped them transition this function successfully, the company opted to source several other F&A processes, including payroll management and restaurant accounting. This resulted in an expected total annual cost savings of 38% and millions of dollars.

Large Hotel Operator Successfully Merges Reservation Systems

This Cognizant client with over 7,200 properties ran into customer service problems when it tried to combine all its properties onto a single reservation system following a series of mergers. After determining that a new system built on a service-oriented architecture (SOA) was needed, our team developed and deployed a single integrated solution that allowed seamless data flow across applications.

The solution gave the hotelier a competitive advantage by providing better visibility to inventory and rate data. DOWNLOAD PDF

Facility Maintenance Company Improves Functional Efficiency

Cognizant has helped a leading US based Facilities Maintenance Company automate their invoice processing and reduce the billing cycle time by 40%. Additionally, Cognizant has helped this company standardize their call center operations with Smart Scripting to improve efficiency by 60% while reducing the overall cost.

Helping a Worldwide Hotelier Manage an Aggressive Acquisition Strategy

With 7,200 hotels worldwide, this Cognizant client continued to enter new markets and expand its customer base through an aggressive acquisition strategy. However, ensuring seamless absorption of the acquired companies into the hotelier’s systems and technology was a difficult process with long-term ramifications. The hotelier engaged our T&H practice for help with systems integration, domain consulting and application development expertise. Time-to-market was accelerated by an average of three months with a cost savings of 50%. DOWNLOAD PDF

  • U.S. Casual Dining Company Benefits with Managed Services
  • Large Hotel Operator Successfully Merges Reservation Systems
  • Facility Maintenance Company Improves Functional Efficiency
  • Helping a Worldwide Hotelier Manage an Aggressive Acquisition Strategy
 

CONTACT US Contact Cognizant

  • Send a message

    Select a Region*
    Select Inquiry Type*

  • Contact Cognizant Careers

    • Tel: Label
    • Fax: Label
    • Email: Label

    If you are interested in an opportunity with Cognizant, please visit our Careers page or visit the Cognizant Careers FAQs.