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Code Halos

A Playbook for Managing at the Crossroads


Innovation Beyond The Four Walls



July, 23, 2014

NAPHSIS and Cognizant Team Up to Transform Electronic Verification of Vital Records for Better Protection of Individual Identity


The Cognizant Difference

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Our Approach

With the onset of big data, mobility and cloud, the needs of IT are changing. Meeting the challenge requires innovative ways to respond to business needs, greater flexibility, faster technology innovation, and providing greater business value.
Our consulting and managed services deliver the resources and capabilities required to assess, design, build and manage an agile, flexible IT environment.
  • Enterprise Computing & Cloud Services

    Our services provide strategic direction for data center design and help determine appropriate use of virtualization, cloud technologies and cloud services.
  • Infrastructure Security

    Best practices and solutions that help reduce and manage IT risk, with a focus on planning, preparedness and resilient infrastructures.
  • IT Management Consulting

    Our seasoned consulting team can help your organization gain greater returns on its investments in traditional and emerging technologies.
  • Network & Convergence

    Transform complex network infrastructure into dynamic and virtualization-ready systems to support the growing communications needs of your diverse, mobile and virtual workforce.
  • Remote Infrastructure Management

    We provide the building blocks and related managed services for monitoring every IP-enabled device and process on your network.
  • Workplace Services

    Transform your organization into a more flexible, scalable and cost-effective computing environment. Let our team help you simplify and streamline your computing environment.


Our consultants can help assess, design, build and manage an agile, flexible IT environment for most industry sectors worldwide.
Solution Spotlight
Many business sectors, including financial services, are experiencing relentless competition requiring increasingly complex application solutions—often spanning organizational and geographic borders.


Adopting the Right Software Test Maturity Assessment Model
A brief guide to software test maturity assessment models, weighing pros and cons of the TMMi Foundation certification approach vs. advisory assessment models.
Autonomics: Mastering
Self-Learning and Self-Healing
IT operations automation is greatly facilitated by
self-learning, self-healing expert systems that can
resolve problems via a virtual engineer. Autonomics
is an especially powerful version of such
automation engineering.
Coordinating Security Response and Crisis Management Planning
Security or emergency response for businesses must be tactically and strategically integrated with disaster recovery, with a plan for root cause analysis and next steps coordinated by the CIO and chief information security officer in conjunction with business units.
Transforming the Business with Outcome-Oriented IT Infrastructure Services Delivery
The alignment of IT and business objectives demands both efficiency and growth are covered by IT infrastructure services. An outcome-based model for delivering these can be based on a wide range of relevant metrics.
A Framework for PCI DSS 2.0 Compliance Assessment and Remediation
A plan for compliance with the Payment Card Industry Data Security Standard (PCI DSS) 2.0, involving assessment, remediation and reporting. We offer instructions for each step to ensure that credit cardholder data and information is safeguarded.
Transformational RIM Services Power the Agile Enterprise
Today's automated remote infrastructure management services can more easily flex to meet the needs of emerging digital architectures.
The Business Case for Test Environment Management Services
In the software development lifecycle, application testing is crucial - but often given short shrift by companies allocating temporary resources. Test environment management services (TEMS) is a perfect solution, reducing testing costs and errors while conducting test/QA environment management, monitoring and maintenance and cloud infrastructure provisioning.
Creating Elastic Digital Architectures
Enterprises need to create an elastic digital architecture -- powered by social, mobile, analytics and cloud computing -- to plug into evolving business ecosystems and create new business capabilities, products and services that anticipate and fulfill customers’ ever-changing needs.
Harnessing Hadoop: Understanding the Big Data Processing Options for Optimizing Analytical Workloads
A guide to using Apache Hadoop as your open source big data platform of choice, including the vendors that make various Hadoop flavors, related open source tools, Hadoop capabilities and suitable applications.
Boosting User Engagement through Gamification
To gain competitive advantage through active user engagement, organizations must leverage gamification mechanics to influence user behavior and drive results.
Virtualizing Business-Critical Applications: Foundational Components
Scalability and performance are a must for organizations that seek to reap the greatest operational benefits from emerging virtual computing architectures.


  • ITO services for an asset management unit
  • IT Infrastructure services for a financial services firm
  • Service Integration and Service Management for a Major UK Retailer
  • Centralized Test Environment Managed Services for a Large
    UK Bank

ITO services for an asset management unit

One of the world’s largest asset management firms wanted to develop a flexible and agile IT infrastructure with high availability, integrity, security, delivery precision and cost control. We helped the client design, build, migrate and manage a Greenfield Data Center and state‑of‑the‑art convergent infrastructure. We also provided end‑to‑end service management across multiple technology towers and disciplines including applications, BPO, and infrastructure to meet a set of business-aligned SLAs.

  • Achieved significant cost savings through financial and delivery efficiencies.
  • Cognizant funded Innovation Council to keep client up‑to‑date.
  • Improved Governance through Service Management Office.

IT Infrastructure services for a financial services firm

A diversified global financial services company and the world's second largest manager of private wealth assets wanted to consolidate its IT assets, reduce cost of operations, and increase availability of IT infrastructure. We helped the client transform its service desk operations and achieve steady-state service levels by the end of the transition. We delivered cost benefits, improved service levels, and operational efficiencies through a variety of engineering efforts as well as through the synergies of our Applications-Infrastructure consolidated utility model.

  • Achieved service compliance up to 90%.
  • Achieved productivity gains of 10‑15% year‑on‑year.
  • Achieved significant cost benefits via technology transformations.

Service Integration and Service Management for a Major UK Retailer

The UK’s largest clothing retailer wanted to achieve continuous cost reduction and effectiveness in its IT operations. The client also wanted sole supplier ownership for all service areas thereby ensuring service continuity and safeguarding of knowledge capital. We served as a service integration partner to the firm for applications and infrastructure with end‑to‑end business‑aligned KPIs. In addition, we retained environment knowledge by re‑badging key customer personnel, infusing a strong metrics culture through daily dashboards and management reports, and provided dedicated services management support.

  • Reduced cost of maintaining IT availability by 40%.
  • Implemented an outcome‑based pricing model.
  • Accelerated transition without affecting the service delivery.

Centralized Test Environment Managed Services for a Large UK Bank

The client wanted to create a centralized team to own, monitor & control test environments thereby ensuring better accountability, environment availability & utilization. Together with the client team, Cognizant developed and deployed the TEMS (Test Environment Management Services) Framework. With more than 5 years of history partnering with the client, we have provided significant scalability to the TEMS team and supported the firm during its largest global acquisition. We delivered several environment transformation initiatives and have made significant contributions in putting a strong governance structure with centralized PMO services.

  • Delivered over 2,000 environments with 96%+ on‑time delivery.
  • Achieved significant continuous service improvements.
  • ITO services for an asset management unit
  • IT Infrastructure services for a financial services firm
  • Service Integration and Service Management for a Major UK Retailer
  • Centralized Test Environment Managed Services for a Large
    UK Bank

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