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Simplify critical business processes

Real-time delivery of claims and customer service items reduces bottlenecks and automates work.
The Facets Workflow application is an automated solution that streamlines the delivery of work to users, helping to improve critical business processes and automate manual tasks. This can help you reduce errors and administration, improve efficiency and enhance customer satisfaction.
Ideal for claims adminstration, customer service and member administration processes, Facets Workflow integrates fully with the core Facets application, allowing you to:
  • Boost productivity by streamlining the delivery of work to users.
  • Improve auto-adjudication rates and efficiency by correcting repetitive errors.
  • Resolve client service issues quickly with advanced client service features.
  • Reduce CSR response times.
  • Intelligently route information and inquiries for resolution.
  • Streamline real-time work distribution.
  • Eliminate duplication of work required by external systems.

Facets modular add-ons

Facets® Workflow

Real-time delivery of claims and customer service items, reducing bottlenecks and automating work.

Facets® Accumulator Synchronization

Near real-time accumulator synchronization between Facets and third-party vendors.

Facets® Open Access Solution

Data publishing and web services that extend and integrate with the Facets system in real-time with third-party applications.

Facets® Assigned Risk Module

Supports HMO products for capitated entities to share financial risk and claims, along with UM processing responsibilities.

Facets® Dental

Increase efficiency with dental-based claims processing and adjudication.

Trizetto® Robotic Process Automation

A comprehensive native robot marketplace to accelerate implementation, operational efficiency, scalability, and savings.

Related services

Business process services

Services that offer meaningful business outcomes.

Business consulting

Benefit from our unparalleled healthcare business consulting expertise.

Next-gen technologies

Put next-generation technologies in place that build a stronger, more agile business and lay the groundwork for future AI and automation initiatives.

Infrastructure services

Get services that ease the strain of managing your infrastructure so you can focus on managing your business.

IT professional services

Take advantage of our unrivaled resources and healthcare expertise to meet your IT business needs.

Services/Benefits administration

Apply our proven software, technology, expertise and tested methodologies to manage your business more effectively.

Business process-as-a-service

Our integrated software and services healthcare BPaaS solution includes process optimization, digitization and large-scale efficiencies.

Contact us

At Cognizant, we are here to provide you with more information about our TriZetto Healthcare Products software and service solutions and answer any questions you may have.

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