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March, 26, 2015

Software Robots Making Business Smarter - New Cognizant Study Shows Dramatic Impact of Intelligent Process Automation


The Cognizant Difference

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Customer Experience Management: The New Playbook for Indian Manufacturing Organizations
In an era of fraying customer loyalty and tightening competition in the Indian market, manufacturers need a well‑defined customer experience management strategy to enhance customer satisfaction and consequently, revenues.
Orchestrating a Supply Chain Competitive Edge
An effective supply chain is the key to creating business value. This paper will help you benchmark your performance today and take a methodical organizational approach to improving your supply chain effectiveness.
The Next Wave of Manufacturing Relies on Plant Operations Transformation
To enable agility, predictability, responsiveness and efficiency, manufacturers must think holistically about their factories and develop integrated and harmonized capabilities that connect the supply chain with a new product introduction value stream.
Digitizing Automotive Financing: The Road Ahead
The evolution of digital technologies is enabling automotive financing companies to connect and interact with their customers, allowing auto lenders to take advantage of a new "e-mechanism" for engaging consumers amid digital mind and market shifts.
Informed Manufacturing: Reaching for New Horizons
Although still in its infancy, informed manufacturing -- making the right information available in the right form at the right time -- is advancing across industry sectors. Cognizant's recent in-depth study involving interviews with manufacturing CXOs, engineering firms, service and IT providers, academia and industry analysts worldwide, revealed that while most companies understand the significance of informed manufacturing, many are proceeding carefully -- working to balance the conflicting priorities of managing day-to-day business while focusing on innovation and breakthrough initiatives. They see external support as a critical success factor.
Enabling Aftermarket Services as a Growth Driver for Manufacturers
By embracing SMAC technologies and focusing on service excellence, manufacturers can overcome challenges and create lasting competitive advantage.
Cognizant SAP Manufacturing Success Report 2014
In 2014, the UK manufacturing sector will grow by 2.7% compared to 2.4% for the economy overall. This report highlights factors that will accelerate growth and discusses the importance of interconnectedness as a success driver.
Designing for Manufacturing's 'Internet of Things'
The deeper meshing of virtual and physical machines offers the potential to truly transform the manufacturing value chain, from suppliers through customers and at every touchpoint along the way.
SAP Divestiture Projects: Options, Approach and Challenges
We use an SAP infrastructure example to show how to ensure a smooth IT transition during a business divestiture. The process can be done in several manners: re-implementation, shadow implementation or carve out.
Informed Manufacturing: The Next Industrial Revolution
'Intelligent machines' enable people, processes, products and infrastructure to seamlessly coordinate, creating
cost-efficient finished goods on time, that meet, if not exceed customer expectations.


  • After Market Analytics for an Automotive Giant
  • Contract Renewal Process Automation for an Industrial Conglomerate
  • Supply Chain Transformation for a Global Packaging Major
  • Streamlined Accounts Payable Process for a large UK Client

After Market Analytics for an Automotive Giant

Cognizant helped the North American business of a top Automotive OEM design, build and deploy a Service Information Discovery application, which is the largest of its kind for the client. We also migrated millions of records from the legacy to the new system. The application provides analytical insights into various after-market issues such as repair order, warranty and parts. The system is built on a state-of-the-art, scalable architecture, that can handle future increases in data load and emerging analytical scenarios.

  • Reduced dependence on third‑party vendors for routine data
  • Established better control on warranty costs
  • Drove higher spare part sales

Contract Renewal Process Automation for an Industrial Conglomerate

Cognizant helped a top industrial goods conglomerate automate their contract renewal process, as the existing manual process was cumbersome and error‑prone. A contract management system was used to store and manage contracts with distributors and end-users of our client’s products. The Cognizant solution was developed in a phased manner and resulted in complete streamlining of the process, ensuring that contracts were always correct, up-to-date and renewed on time.

  • Eliminated droves of paperwork
  • Fully automated process and reduced scope for manual error
  • Realized annual cost savings of $140,000

Supply Chain Transformation for a Global Packaging Major

Cognizant was the implementation partner for one of the most successful SAP roll-out programs in the pulp, paper and packaging industry. The program started in the client organization many years ago but faced several technical and managerial challenges. Hence Cognizant was brought in as a systems integrator to manage the roll-out in a structured and cost effective manner. Along with the SAP implementation, we also handled integration of external systems to provide an enterprise-wide platform for supply chain management for the client.

  • Drove estimated savings of more than $10 million annually
  • Stock availability increased by up to 20%
  • Inventory obsolescence reduced by 15%

Streamlined Accounts Payable Process for a large UK Client

Cognizant helped a large business in the United Kingdom streamline their Accounts Payable (A/P) process, driving efficiency and leading their transformation to a paperless process and higher supplier satisfaction.

The client receives nearly 250,000 invoices each month, but the paper-based A/P process was highly people-dependent and fraught with issues such as data accuracy and speed of response. Cognizant studied the “as-is” processes and released recommendations for the “to-be” process, which the client accepted.

Key components of the solution are: implementation of an offline invoice processing workflow tool, a Call Management tool, automation of financial statement reconciliation, development of a paper-less Optical Character Recognition (OCR) process and automation of mailroom scanning along with roll-out of a Duplicate Audit tool.

  • Saved 43% of total contract value for the client’s business
  • Reduced invoice processing turnaround time from 5 days to 1 day and improved productivity by 25%
  • Drove supplier query resolution up from 65% to 99%
  • Created a transparent metrics dashboard for process visibility
  • After Market Analytics for an Automotive Giant
  • Contract Renewal Process Automation for an Industrial Conglomerate
  • Supply Chain Transformation for a Global Packaging Major
  • Streamlined Accounts Payable Process for a large UK Client

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