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ENERGY & UTILITIES

Consulting & Solutions

Solution Spotlight
Application Services
Delivering application services, from development and integration through maintenance, along with advanced Agile services. Includes solutions for Microsoft, Oracle and SAP platforms.

Consulting & Solutions

Cognizant’s solutions and offerings are based on years of work with leading energy and utility companies. They comprise proven methodologies, frameworks and assets to ensure successful outcomes.
Customer Experience Management
As customer expectations and communication channels evolve, we focus on providing a best‑in‑class experience leveraging digital expertise.
Smarter Utilities
Built on our experience with early smart grid adopters, Cognizant’s Smarter Utilities solutions are designed to maximize the benefits from smart grid investments.
Energy Management
Our Energy Management solutions address the challenges associated with managing energy programs and help support the rollout of consumption, rate and behavior analytics.
Transmission & Distribution (T&D) Business Improvement
Cognizant's T&D solutions can be used to integrate and streamline processes across departments & deliver insight into assets and work.

OUR LATEST THINKING

CIS Transformation Unlocking the Value of Utilities' Customer Information Systems
The customer information system (CIS) is a vital part of the meter-to-cash value chain for electric companies and other industries that provide critical commodities like water and natural gas. Yet the complex nature of CIS initiatives has left many utilities saddled with failed or underperforming CIS systems. To overcome these roadblocks, utilities must craft an approach that mitigates the risks and challenges inherent in CIS projects, delivers an exceptional customer experience, and fuels growth to support true business transformation.
Building a Thriving and Extended Utilities Value Chain
To transform from commodity power suppliers to innovative service providers, utilities must lead an emerging ecosystem that facilitates revenue decoupling, renewable energy, and energy efficiency portfolio standards.
Social Media for Utilities: Developing a Satisfying Customer Experience
By creating a dynamic and responsive social media presence, utilities can enhance customer interaction and influence key decisions, turning dissatisfied consumers into advocates.
Home Area Networks: A Preferred Choice for Energy Efficiency
The day is here when home area networks (HANs) contribute to energy efficiency for utilities and home users; the way forward will be driven by automated demand response (ADR), automated demand side management (DSM), dynamic pricing, and electric vehicle (EV) charging among other key factors.
Field Workforce Planning Automation in the UK
Numerous variables in the UK home services market mean that utility companies must master labor utilization and optimization strategies. This report offers a detailed conceptual framework on how to accomplish this.
Refinery Acquisition's Key to Success: Technical Prowess, Business Sensitivity
Cognizant partnered with a diversified downstream energy company to successfully complete a refinery acquisition and migrate the new company to its SAP platform.
Oil and Gas IT Game Plan
In this white paper, learn how Cognizant helps oil and gas companies thrive in a time of industry tumult, marked by mergers, acquisitions and divestitures.
How to Generate Greater Value from Smart Meter Data
By managing and analyzing smart meter event data, utilities can improve the customer experience, grid reliability, operational efficiency and revenue assurance.

OUR LATEST THINKING

The customer information system (CIS) is a vital part of the meter-to-cash value chain for electric companies and other industries that provide critical commodities like water and natural gas. Yet the complex nature of CIS initiatives has left many utilities saddled with failed or underperforming CIS systems. To overcome these roadblocks, utilities must craft an approach that mitigates the risks and challenges inherent in CIS projects, delivers an exceptional customer experience, and fuels growth to support true business transformation.

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How the oil and gas companies can thrive in a time of industry dislocation, marked by mergers, acquisitions and divestitures.

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Energy and consumption management must take into account energy utilization patterns from all aspects of the enterprise.

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Using stream computing, power utilities can capture and analyze data generated by smart meters to achieve new thresholds of performance while building better consumer relationships.

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Numerous variables in the UK home services market mean that companies must master labor utilization and optimization strategies. This report offers a detailed conceptual framework to accomplish this.

READ MORE
CIS Transformation Unlocking the Value of Uitlities' Customer Information Systems
Oil and Gas IT Game Plan
The Future of Energy Management
Redefining Smart Grid Architectures with Stream Computing
Field Workforce Planning Automation in the UK




STRATEGIC GOALS

True business transformation requires building consensus of a common vision, communicating it across the business, collaborating with the right parties, structuring and mobilizing the right projects or work streams to deliver lasting business change.LEARN MORE

Organizations must continuously innovate if they want to remain competitive or extend their market advantage. But finding new, more effective ways to innovate is a formidable challenge. By taking innovation beyond game-changing products and services, you’ll create more effective and efficient operational processes, as well as more productive ways of creating and promoting market opportunities.LEARN MORE

  • Business Transformation
  • Fostering Innovation

RESULTS

Big Data Strategy for a Leading European Utility

We advised a leading European utility on its big data adoption strategy. We assessed tactical business needs and evaluated Business Intelligence (BI) products, following which we established a robust BI system that supports competitive differentiation. During this exercise we identified business benefits valued at €80 million.

  • Created a well-defined, three‑year roadmap setting a course for the company aligned to business unit and organization maturity
  • Increased awareness and consensus on the strategic importance of BI and change management

Electricity Market Expansion for a Leading UK Gas Supplier

A leading electricity and gas retailer in the UK engaged us to help chart a course for its growing electricity portfolio. Cognizant analyzed and assessed processes, people and systems across all core business units, including sales, pricing, meter operations, procurement, risk and settlements Using our recommendations and an accompanying roadmap, the utility realized multiple business benefits, including significant savings in process efficiency.

  • Savings of approximately £3 million per year
  • Standardization of processes and incorporation of best practices Provided a quick IT system response to changing business needs
  • Single view of customer and improved customer service

Enhanced Customer Experience for a Leading Energy Retailer

A leading energy retailer in the UK engaged Cognizant to revamp its customer website. We developed an online customer experience featuring best-in-class self-service features, an intuitive user interface, optimized navigation paths
and seamless integration with back-end transactional systems. Additionally, a service-oriented architecture delivered increased performance, greater reliability and the scalability needed to serve a large and growing
customer base.

  • Improved navigation resulted in increased online sales
  • Lowered maintenance costs using open source technologies
  • Increased customer satisfaction

Customer Service Management for a Leading U.S. Utility

A leading U.S. utility selected Cognizant as a partner for 24x7 support and maintenance of its enterprise customer service applications. We manage applications for customer service, meter reading, complex billing, market transactions, and work tracking.

A key highlight of this engagement has been the use of Cognizant’s proven ADAPT framework for capturing knowledge and ensuring a seamless transition to a new support model.

  • Reduced TCO year over year by implementing productivity improvements outlined in our resource strategy
  • Delivered continuous service delivery improvements using root cause analysis and benchmarking
  • Lowered manual effort and errors through business process optimization and automation
  • Big Data Strategy for a Leading European Utility
  • Electricity Market Expansion for a Leading UK Gas Supplier
  • Enhanced Customer Experience for a Leading Energy Retailer
  • Customer Service Management for a Leading U.S. Utility