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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Perspectives
Retail’s response to panic buying
Discover how a large grocery retailer in Australia and New Zealand limited sales of essential items while helping to protect the health of shoppers and employees alike.
The pace of change across the retail landscape is accelerating like never before. And it shows no signs of slowing down.
According to recent Cognizant research, retailers with exceptionally strong revenue growth already derive a higher percentage of their sales from digital channels. The race to digital transformation is on, and there is no time for delay.
Rethinking the Customer Experience in a World of Social Distancing
Due to COVID-19, the retail customer experience is undergoing a complete makeover. Here’s where brands should focus.
READ MOREFEATURED WORK
RETAILSEGMENTS WE SERVE
DEPARTMENT STORES
Maximize customer service and profits and meet changing demands amid increased competition and complex supply chains.
DISCOUNT STORES
Optimize merchandising, increase supply chain efficiency and generate product mix forecasts for better retention.
GROCERS
Adjust prices, fine-tune inventory planning and deploy next generation point of sale systems to enhance the customer experience.
SPECIALTY RETAILERS
Embrace the future of shopping by delivering concepts and solutions for in-store selling through social networks.
CONSULTING & SOLUTIONS
Cognizant's Retail practice helps retailers turn today's pain points into new business opportunities.
SOLUTION SPOTLIGHT
Adaptive Spaces
Transform the way customers interact with your business spaces—and turn your physical space into a differentiator, not a drag on your resources.
See solutions tailored to this industry.
LATEST THINKING
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How 14 companies across industries are demonstrating the...
