RETAIL REIMAGINED
From experimental AI to operational advantage
Cognizant recognized in Everest Group’s Top 50™ Store Services Providers Report 2026
Cognizant has been recognized in Everest Group's Top 50™ Store Services Providers Report 2026. From POS modernization to smart store enablement and workforce orchestration, we help retailers transform locations into connected, intelligent platforms—integrating physical stores into unified commerce strategies and reimagining how they operate in an AI-driven retail environment.
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<h3><span style="font-weight: normal;">Retail leaders are moving beyond one‑off AI initiatives toward agentic systems that act, adapt and deliver outcomes in real time. And transformations demand more than new technology – it requires the right partner who can engineer agentic AI into real‑world operations with the governance, context and execution discipline needed to deliver impact at enterprise scale.</span></h3> <h3><span style="font-weight: normal;">The next generation of retail experiences will be built on intelligence engineered into the core of retail operations. Cognizant brings an AI builder approach to retail - embedding context aware, enterprise grade AI across stores, channels and workflows.</span></h3>
AI BUILDER FOR RETAIL
<h3>From AI ambition to retail execution</h3> <p>Retail is one of the most demanding environments for AI: complex, fast‑moving and deeply operational. Cognizant applies its AI Builder approach to retail by engineering agentic AI directly into real workflows, systems and decision paths. The result is AI that moves beyond pilots and operates reliably at scale, providing enterprise-wide impact.</p>
FLAGSHIP SOLUTIONS
<h3>Targeted solutions</h3> <p>Smart solutions that help providers transform for the digital age.</p>
RETAIL ECOSYSTEM
<h3>Offerings</h3> <p>Cognizant's retail practice helps retailers turn today's pain points into new business opportunities.</p>
GAME-CHANGING RETAIL
<h3>The retail segments we serve</h3>
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DRIVEN BY RESULTS
<h3>Experience makes a difference</h3> <p>Helping you serve the changing needs of your customers, today and into tomorrow.</p>
<h3>Intelligent orchestration at scale</h3> <p>A Cognizant commissioned Forrester Consulting survey found 44% of retail, consumer goods and travel and hospitality leaders plan to invest in their CX practice by 5% or more over the next year. In this guide, we summarize key findings from the research, a CX maturity model, and real steps brands can take to move forward.</p>
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<h3>Our retail partners and alliances</h3>
<p>We collaborate with top-tier organizations to broaden our services and deliver holistic solutions to our clients. Our alliances with industry-leading companies empower us to offer cutting-edge innovations within the retail industry.</p>
BUSINESS INTELLIGENCE
Recently published insights
PRESS ROOM
<h3>In the news</h3>
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Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.