Customers can leave your site in a second. With a click. And as online experiences improve, customer expectations are increasing as well. It’s no longer enough to segment. You need to treat each customer as an individual.
Cognizant Customer Intelligence provides a unified customer journey and analytics platform to help you engage with the right customers, across the right channels at the right time.
Now, you can:
We deliver superior user experiences across all your channels by parsing customer behavior in real time, allowing you to anticipate customer needs and identify the right markets and opportunities for business growth and cost savings. Cognizant creates flexible technology platforms that allow organizations to apply data analytics and machine learning opportunities to: