Artificial intelligence pinpoints areas of opportunity and delivers personal insights that drive innovation. At Cognizant, we’re helping businesses engage and interact more effectively with their customers, with insightful, personalized user interactions that drive loyalty, revenue and growth.
Whether a company is experiencing overall business growth, or seasonal or temporary growth, AI’s predictive and scalable platform allows businesses to respond quickly and smoothly to the needs of their customers and to changes in the market. AI is optimizing and modernizing companies and helping them rethink how they do business. Imagine what AI can do for you.
AI: Ready for Business
It will take transparency, trust and personalization for businesses to see the full potential of artificial intelligence. Learn how to develop an AI-driven system with the proper contextual awareness.VIEW PDF
Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. Every application requires different tools and algorithms, and unlike other scalable technologies such as cloud and analytics, AI requires a fresh look at every use case. Here is a five-step process to ensure your AI efforts achieve their desired business outcomes.VIEW PDF
Businesses will benefit from making the most of the AI opportunities positioned between systems of record and systems of engagement—leveraging intelligent automation through a do, think and learn framework.
The progression from “do, think, learn” and ultimately “adapt” will continue to evolve and play an important role in the automated business ecosystem.
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Some examples include:
Some examples include:
Some examples include:
Ultimately, this category will evolve to “systems that adapt,” enabling a rich partnership between humans and software bots.
Global companies who are facing competitive pressure to transform their legacy data systems into generators of real-time intelligence are turning to Cognizant for help.
Our unique and proven holistic AI methodologies help transform our client’s systems into next-generation intelligence platforms. We partner with our customers to help them gain an understanding of their data initiatives and rapidly develop solutions that achieve their business goals.
A highly-customizable solution for meeting your specific needs, ADF includes cloud-enabled architectures, data-as-a-service, AI/machine learning, unified management and DataOps for engineering, delivering a real-time platform with governance and security.
Cognizant’s Insight to AI framework, developed in partnership with ReD Associates, utilizes a consultative approach to help businesses become more intelligence-driven. Analytics and pattern recognition are applied to answer specific questions about what customers will likely do, the kinds of interactions they seek, the information they require and what they want to purchase. When insights are applied to quantitative big data, the resulting contextual analytics provide a clear, reliable and actionable view of the future. Cognizant’s Insight to AI provides:
People today expect 24x7 access to online stores, along with personalized customer support available instantly and on demand. Fortunately, advances in Natural Language Understanding and other artificial intelligence (AI) technologies like machine learning are creating digital opportunities to do just that.
Cognizant’s Conversational AI practice helps organizations envision and create transformative voice-based solutions for customer service, digital commerce, contact centers and more. With Conversational AI, you can:
Most people today share an enormous amount of information about themselves, including their activities, demographics, interests and preferences on a variety of devices. And, when all that data is properly and thoroughly analyzed, it yields intelligent, actionable business recommendations about customers and their patterns of use.
You have lots of different kinds of customers with varied needs, but they all want personalized attention. CI uniquely identifies them and recognizes what drives their decision-making. That deeper understanding predicts and guides customers towards the most useful actions.
User expectations and buying behaviors are constantly changing; they expect you to know who they are, what they need and when and how they want it. That’s a tall order but it is within reach with Cognizant’s Customer Intelligence system of engagement. CI continually builds loyalty and return business by:
Unfortunately, most of the existing systems underreport fraud and/or generate numerous false positives since they try to detect rapidly evolving fraud patterns with their slowly changing rules engine. This disconnect undermines an organization’s efforts to combat fraud.
Our fraud intelligence solution preempts risks and fraud in real-time using cognitive services and human sciences. It synthesizes and enriches data with dynamic rules, statistical models, thick data, AI and ML technologies to create a “dynamic transaction context” with real-time alerts. It does this by identifying new patterns that prevent and manage fraud, reduce losses and write offs and enhancing operational efficiency. Cognizant’s Fraud Intelligence solution provides: