Communications

SMART NETWORKS

Distinctive experiences, built virtually

Reimagining Customer Experience: The AI Journey of Cox communications with Cognizant & Google Cloud

In this exclusive testimonial Chirag Gheewala from Cox Communications how a bold decision to adopt Google CCaaS and CES platform unlocked a new era of AI-powered customer engagement—delivering measurable business value in record time.

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ISG names Cognizant a leader in Telecom cover image

EXECUTIVE INTERVIEW

The end of the mainframe era is closer than you think

Cognizant, in collaboration with AWS, has developed an AI-First Modernization Factory to help operators move from legacy mainframe environments to cloud-native architectures with greater speed and control.

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<h3><span class="text-regular">Telecom and broadband leaders rely on us for AI, software and engineering to accelerate innovation and speed market readiness.</span></h3>

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Overview

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Podcast with fast mode

Discover how telecommunications companies can move agentic AI beyond pilots to achieve enterprise-scale impact.

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PROOF POINTS

Massive number of straight lined fireworks

Fast, personalized CX lowers call center volume

Conversational AI-based voicebots and chatbots help a broadband provider reach 44.6% self-service containment—and save $800k in OpEx costs.

Cox Communications’ bold vision redefines the contact center experience

Cognizant created an AI-first channel to ensure the telecom giant’s chat and voice bots deliver accurate, relevant information to customers.

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<p>“Cognizant Contino continuously recommended small changes that the team could adopt ‘yesterday’. They took our suggestion to have Bell Media team members lead the weekly demos, which was a great success. I could sense that there was buy-in to the idea and understanding of how to apply the new practices.”</p> <h6>- Eloi Minka, Director, Content Ingest & Delivery, Bell Media</h6>

<p>“Cognizant Contino paired with members of our technical team to tackle specific problems in our environment and deliver solutions together. They were focused on our needs from day one, rather than one-size-fits-all advice. Cognizant Contino was able to make impactful progress in a very short time.”</p> <h6>- Sunny Choe, Director Digital PMO & Product Delivery, Bell Media</h6>

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Segments we serve

Cable & satellite

Digital innovation to power growth

Cognizant works with the top providers, helping cable and satellite companies accelerate digital innovation and growth. We apply our industry expertise and precision insights to deliver seamless, personalized omnichannel experiences that create preference and drive growth. Our extensive capabilities in direct-to-consumer services enhance efficiency and optimize revenue potential.

Integrated communications providers

Transform to meet demand

The pressure to meet demand for network services has never been greater. Intelligent, software-driven networks are the key to operating more cost effectively while powering new revenue models for growth. We help carriers transform into multi-service providers through management consulting, digital integration and personalized business services.

Wireless

Create definitive experiences

Consumers expect access to high-speed connectivity anytime. As 5G rolls out, it’s driving the advent of broadband everywhere and creating demand for new forms of services—in the home and on the go. Our teams partner with wireless carriers to deliver on consumer expectations in digital technology planning, networks and testing as well as improved billing and order fulfillment.

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Segments we serve

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