All the hype around social media notwithstanding, the dispiriting fact is that research shows that as few as 3% of companies harness the power of social media across their organizations. Sadly, most companies confine social only to their marketing functions.

To achieve “social nirvana,” companies must apply social holistically across all business functions.  For example, social media can help save money when deployed consistently across HR and talent management. It can support, if not guide, crisis management across finance and corporate communications. And in all pursuits, social can boost organizational efficiency and effectiveness by improving employee engagement. 

The following infographic presents our three-step approach for achieving social media nirvana. For a more exhaustive analysis, please read our whitepaper The Way to a True End-to-End Social Media Enterprise, or visit the digital market services section of our website.