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IMMERSIVE EXPERIENCES

Connect in ways only digital can make possible

Connect in ways only digital can make possible

Customer Service Transformation

Deliver dynamic, personalized customer experiences. Provide services using cognitive engagement tools that support natural customer interactions.

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Customer service transformation

Customer service is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. The focus is on retaining customers, improving loyalty and growing business value. This shift is a signal to organizations industrywide that they must embrace digital to elate customers and stay ahead of the competition.
Create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Offerings

  • Conversational AI

    Initiating human-like conversations powered by AI

    Human-like self-service experiences across multiple channels—voice and digital—powered by bots, virtual assistants and digital humans.

    • Reduction in call volume via AI based containment
    • Lower customer-effort scores from natural language conversations
    • Higher agent productivity due to reduced number of calls 
    • Improved customer satisfaction from human-like self service
  • Cloud contact centers

    Deploying omnichannel experiences as a service

    Migrate client customer journeys and contact center suites to modern, asset-light CCaaS platforms. Available as pay-per-use with proven security, global reach and scalability. 

    • Shift from CAPEX to OPEX model free of hardware
    • Reduction in TCO by 50% or more through pay-per-use pricing
    • Low code platforms (fostering do-it-yourself) for businesses 
    • Promote work-from-anywhere culture for operations
  • Experience engineering

    Engineering personalized user experiences

    Take advantage of dynamic, real-time experiences engineered for customers and agents to offer context-based services and recommend next best actions.

    • Proactive tips to customers from digital channels to complete journeys
    • Aggregate view of customer details to agents for first contact resolution 
    • Agent next-best actions to steer positive customer sentiments
    • Customer journey maps for businesses to orchestrate personalized CX
  • Digital business transformation

    Infusing business processes with agility, intelligence and automation

    Transform business operations for clients by synergizing efforts across people, processes and platforms to achieve end-to-end transformation. Benefit from hyper-automation, value-based economics and more.

    • Outcome-based delivery, assuring improvement in business goals 
    • Digital leadership that harnesses next-gen technologies and AI/ML 
    • Proven framework and governance for continuous improvement across the customer lifecycle
    • Positive cost impact, CSAT and revenue in 18-24 months

Our partners

We form partnerships and strategic alliances with world-class organizations to expand our service offerings and deliver comprehensive solutions to clients. Here are some of the strategic partners that we work with.

Genesys
Amazon Connect
Google CCAI
Kore.AI

Omnichannel CX with CII & Salesforce

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.