1. Industries title Industry & Digital Expertise | Cognizant
  2. Capital Markets title AI in Capital Markets Technology | Cognizant
Business Process Services
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MODERN OPERATIONS FOR CAPITAL MARKETS

Reimagine capital markets with AI-enabled BPO services styles-text-white

We combine AI-integrated solutions, data and human ingenuity with capital markets BPO services to help global financial services companies increase engagement, accelerate revenue, and create seamless and personalized omnichannel investor experiences that fuel growth.
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Modern AI-integrated capital markets BPO operations

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Overview
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Business outcomes and strong ROI

40-60%

increased efficiency

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$8.6M

OpEx savings

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$8M

annual cost savings

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8X

ROI

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$6.7M

in costs savings

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Outcomes
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AI-powered operations built for what's next

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Intuitive experiences, game-changing efficiency and capital markets BPO innovation

We help clients modernize operations through next-generation business process services and automation. Combining technology, data and innovation, we drive greater productivity, new growth opportunities and intuitive experiences for customers and employees.

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Rising above uncertainty

Modern operations help organizations reduce costs, unlock growth and respond to change with greater speed and insight. By balancing efficiency and innovation, businesses can scale faster and stay ahead in uncertain markets.

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Capital Markets BPO and automation services

  • Solutions
  • Horizontal offerings
  • Segments
Solutions
Cognizant data integrity and control

Integrate financial controls, operational risk management and technology resilience to safeguard the integrity of trade booking and transaction data.

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Cognizant fees and billing

Automate reconciliation by storing and digitizing rate agreements centrally. This improves and optimizes accuracy and transparency, especially in billing, and generates analytics on global business functions.

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Finance and accounting

Generate new business value from finance and accounting.

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Cognizant client onboarding

Reduce client ramp-up times with our holistic approach and modern customer experience. Client onboarding helps firms expand into new geographies, acquire new clients and provide more personalized services.

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Horizontal offerings
Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

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Omnichannel customer care

Deliver the intuitive experiences customers demand.

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Marketing operations

Increase speed, efficiency and insights to get a better marketing ROI.

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Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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Segments
Asset management

Make operations intelligent and agile to generate better decisions, respond faster to customers and marketplace changes, and improve investor experiences.

Wealth management

Transform wealth management operations to improve efficiency and agility while developing, maintaining and deepening customer relationships for improved growth.

Investment banking

Unify the securities value chain and automate trading operations, reduce costs and minimize regulatory risk and complexity.

Market information providers

Simplify data aggregation, harmonization and management to improve insights and advice, while developing new revenue streams for increased profitability.

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Analyst recognitions and awards

Avasant Capital Martket Business 2026
Cognizant named a Leader in Avasant Capital Markets Business Process Transformation 2026 RadarView™

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Peak Matrix Capital Markets Operations 2025
Cognizant named a Leader in Everest Group’s 2025 Capital Markets Operations Services PEAK Matrix®

Read the report View analyst quote See the infographic

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How we transform organizations like yours

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CAPITAL MARKETS

RPA solution created virtually

RPA automation for a global financial services company improves quality and reduces risks saving millions annually.

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CAPITAL MARKETS

AI chatbot cuts $6.7M in costs

A global wealth management company used conversational AI to improve customer experience and reduce operating costs.

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Insights

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From cost cutting, to cost optimizing

Four ways businesses can ensure their spending decisions meet short- and long-term business goals

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Banking and capital markets: Building on today’s successes to address the future

After years of modernizing, banks, asset managers and financial intermediaries have more to do, especially in core modernization, personalization and rethinking the intuitive operating model.

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Explore more pages

Modern Business Operations
Explore our modern business operations
AI business accelerators
Speed your adoption of AI and Automation using our pre-configured solutions for business operations
AI Model Training Data Services
Identify the right AI opportunities, prepare high-quality data, and train, validate, build and deploy models with human oversight
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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies—including marquee Global 2000 clients and Silicon Valley heavy hitters—win with intuition. Join the industry leader.

Browse job listings

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities in capital markets BPO is vast and growing.

Let’s talk about how digital can work for your business.

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