1. Industries title Industry & Digital Expertise | Cognizant
  2. Insurance title Insurance Digital Transformation | Cognizant
Business Process Services
Contact
Mother and daughter having a discussion and looking at a claims form

MODERN INSURANCE OPERATIONS

Build smarter insurance operations with AI

We help insurers modernize operations by integrating AI, data and domain expertise to speed up claims processing, boost revenue and deliver seamless omnichannel experiences. Our AI-powered BPO solutions enable smarter decisions, faster actions and scalable growth—helping insurers stay ahead in a rapidly evolving market.
data-xy-axis-lg:null; data-xy-axis-md:60% 40%; data-xy-axis-sm:80% 20%
<h3>Modern AI-integrated insurance BPO operations</h3>
<h5>The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated insurance business process services—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change.<br>
</h5>
<h5>We help clients rethink how they create value, innovate and grow by combining business and process expertise in insurance BPO with intelligent digital platforms to optimize business operations.<br>
</h5>
style
Background Primary
label
Overview
id
#spy-overview

Business outcomes and strong ROI with insurance BPO

20%

lower costs per policy

Learn more

600%

faster claims processing

Learn more

1.5

second automated response time

Learn more

$500

million in reduced claims costs

Learn more

20%

shorter call length and costs

Learn more
style
Background Lighter Gray, rm bottom padding
label
Outcomes
id
#spy-outcomes

AI-powered operations built for what's next

Artificial Intelligence icon
Intuitive experiences, game-changing efficiency and insurance BPO innovation

We help clients modernize operations through next-generation business process services and automation. Combining technology, data and innovation, we drive greater productivity, new growth opportunities and intuitive experiences for customers and employees.

icon of a human head facing right with a lightbulb inside it
Rising above uncertainty

Modern operations help organizations reduce costs, unlock growth and respond to change with greater speed and insight. By balancing efficiency and innovation, businesses can scale faster and stay ahead in uncertain markets.

style
Background Transparent

Insurance business process services and automation services

  • Solutions
  • Horizontal offerings
Solutions
Digital life and annuity

Deliver great experiences to policyholders and prospects while improving quality, reducing costs and transforming operations performance.

Cognizant® Digital Property & Casualty

Transform property and casualty operations and technologies with multichannel CX strategies that reduce operating costs and improve efficiency.

Policy administration support

Transform policy administration operations, driving revenue growth and increasing efficiencies.

Cognizant® Workers Compensation Care Analysis

Improve your workers compensation loss ratio with better control over medical benefits.

Know more

Claims management

Modernize claims operations, from first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.

Horizontal offerings
Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

Know more

Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

Know more

Finance and accounting

Generate new business value from finance and accounting.

Know more

Omnichannel customer care

Deliver the intuitive experiences customers demand.

Know more

Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

Know more

Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

Know more

Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

Know more

style
Background Lightest Gray
label
Services
id
#spy-services

Analyst recognitions and awards

Avasant Capital Martket Business 2026
Cognizant named a Leader in Everest Group Insurance Claims Operations PEAK Matrix ® 2026

Read the report Analyst quote

Everest Group Peak Matrix leader Payments BPS 2025
Cognizant recognized as a Leader in Everest Group’s Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025

Read the report Analyst quote

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2025Property and Casualty (P&C) Insurance BPS PEAK Matrix® 2025 badge
Cognizant named a Leader in Property and Casualty (P&C) Insurance BPS

Read the report Analyst quote

PEAK Matrix Badges
Cognizant named a Leader in Everest Group PEAK Matrix Assessment 2025

Read the report Analyst quote

style
Background Transparent
label
Recognitions and awards
id
#spy-recognitions-and-awards

How we transform organizations like yours

two crashed cars and someone looking at the damage

INSURANCE

Insurer boosts revenue with API

By integrating with leading digital aggregator channels and cutting response times, a large Middle Eastern insurance provider wins new users and revenue.

Know more

Man and woman looking at a tablet

INSURANCE

Insurer saves £7.5M/year with RPA

A major insurer scales automation of 70+ processes across nine business areas to reduce operational costs and improve quality of service delivery.

Know more

style
Background Lighter Gray, rm bottom padding
label
Featured work
id
#spy-featured-work

Insights

An abstract image of network of connected blue led lights over a digital board
Reinforcement before autonomy

This white paper, co-authored by leaders from Cognizant and our strategic partner and client, Venbrook, explores strategic approaches towards AI autonomy in insurance industry.

Know more

A female giving presentation in front of a digital screen with graphs
AI-Powered FNOL and Damage Assessment

This whitepaper explores how AI can modernize FNOL and damage assessment to make insurance claims faster, smarter, and more human‑centric.

Know more

Abstract bright colorful waves in red and blue colors
Endorsements reimagined: Agentic AI for the future of policy servicing

Agent-based AI automates insurance policy endorsements, speeding midterm changes, reducing manual effort and cutting costs. Delivers faster turnaround, improved customer satisfaction and future-ready features.

Know more

A close-up shot of a glasses worn by a woman that reflects the word agentic
Intelligence at scale: How Agentic AI Is reinventing Investment Research

Explore how Agentic AI is transforming investment research with faster, more accurate and scalable insights.

Know more

An abstract image of network of connected blue led lights over a digital board
Reinforcement before autonomy

This white paper, co-authored by leaders from Cognizant and our strategic partner and client, Venbrook, explores strategic approaches towards AI autonomy in insurance industry.

Know more

Three colleagues sitting on a table and discussing in an office
What customer preferences reveal about the future of AI in insurance

New AI tools mean new savings, profits and growth for insurers.

Know more

A conceptual image depicting the transmission of data science
The enterprise guide to agentic AI

This white paper provides a comprehensive framework for enterprise Agentic AI adoption.

Know more

Someone taking photo of car with mobile phone
From bots to brokers: How AI is transforming insurance

New AI tools mean new savings, profits and growth for insurers.

Know more

An electronics board illuminated with advanced lighting technology
The three main drivers of insurance platform modernization

To keep pace with digital natives, insurers need IPM now—so they can automate wisely, bolster UX and cut OpEx.

Know more

A young woman looking at a screen with the reflection on her spectacles
With claims and costs on the rise, insurers turn to AI

AI can cut costs and personalize experiences for insurers.

Know more

A woman talking on her cell phone while working on a laptop, against a blurred out background of a cafeteria
Gen AI: what financial and insurance execs need to know

By understanding the opportunities and risks of generative AI, financial institutions and insurers can take the first steps toward benefiting from this powerful technology.

Know more

style
Background White
label
Insights
id
#spy-insights

Explore more pages

Modern Business Operations
Explore our modern business operations
AI business accelerators
Speed your adoption of AI and Automation using our pre-configured solutions for business operations
AI Model Training Data Services
Identify the right AI opportunities, prepare high-quality data, and train, validate, build and deploy models with human oversight
label
Explore more
id
#spy-explore-bps
Background Image
Background Style
object-fit-cover,object-position-left-top
style
Background Fixed

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities in insurance business process services is vast and growing.

Let’s talk about how digital can work for your business.

spy-contact-us-iframe
label
Contact us
id
#spy-contact-us