1. Industries title Industry & Digital Expertise | Cognizant
  2. Insurance title Insurance Digital Transformation | Cognizant
Business Process Services
Contact
Mother and daughter having a discussion and looking at a claims form

MODERN INSURANCE OPERATIONS

Faster claims processing using AI and insurance BPO

We help insurers modernize operations by integrating AI, data and domain expertise to speed up claims processing, boost revenue and deliver seamless omnichannel experiences. Our AI-powered BPO solutions enable smarter decisions, faster actions and scalable growth—helping insurers stay ahead in a rapidly evolving market.
data-xy-axis-lg:null; data-xy-axis-md:60% 40%; data-xy-axis-sm:80% 20%
<h3>Modern AI-integrated insurance BPO operations</h3> <h5>The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated insurance business process services—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change..<br> </h5> <h5>We help clients rethink how they create value, innovate and grow by combining business and process expertise in insurance BPO with intelligent digital platforms to optimize business operations.<br> </h5>
style
Background Primary
label
Overview
id
#spy-overview

Business outcomes and strong ROI with insurance BPO

20%

lower costs per policy

Learn more

600%

faster claims processing

Learn more

1.5

second automated response time

Learn more

$500

million in reduced claims costs

Learn more

20%

shorter call length and costs

Learn more
style
Background Lighter Gray, rm bottom padding
label
Outcomes
id
#spy-outcomes

Game-changing productivity and intuitive experiences with insurance BPO

As leaders in next-gen insurance business process services and automation solutions, we partner with our clients to build modern operations that are fast, efficient, human-centered—and help them achieve a competitive advantage.

We use technology, data and digital disruptor plays, as well as new commercial models and co-innovation to deliver higher productivity, increased revenue and intuitive experiences for customers and employees.

Rising above uncertainty

We partner with insurers to build fast, efficient and human-centered operations using AI, automation and data-driven insights. Our solutions drive productivity, enhance customer and employee experiences and unlock new revenue streams. In uncertain times, modern operations empower insurers to reduce costs strategically, respond with speed and innovate with confidence.

The implementation of modern operations enables businesses to act with insight and speed—predicting trends, identifying new growth areas and balancing efficiency with innovation.

By modernizing business operations, your organization can anticipate the steps needed to accelerate growth and scale.

style
Background Transparent, rm bottom padding

Insurance business process services and automation services

  • Solutions
  • Horizontal offerings
Solutions
Digital life and annuity

Deliver great experiences to policyholders and prospects while improving quality, reducing costs and transforming operations performance.

Cognizant® Digital Property & Casualty

Transform property and casualty operations and technologies with multichannel CX strategies that reduce operating costs and improve efficiency.

Policy administration support

Transform policy administration operations, driving revenue growth and increasing efficiencies.

Cognizant® Workers Compensation Care Analysis

Improve your workers compensation loss ratio with better control over medical benefits.

Know more

Claims management

Modernize claims operations, from first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.

Horizontal offerings
Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

Know more

Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

Know more

Finance and accounting

Generate new business value from finance and accounting.

Know more

Omnichannel customer care

Deliver the intuitive experiences customers demand.

Know more

Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

Know more

Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

Know more

Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

Know more

style
Background Transparent
label
Services
id
#spy-services
<h3>Featured work</h3> <p>Our AI-powered insurance business process services tackle complex challenges, unlock efficiencies and fuel growth for global insurers.</p>
two crashed cars and someone looking at the damage

INSURANCE

Insurer boosts revenue with API

By integrating with leading digital aggregator channels and cutting response times, a large Middle Eastern insurance provider wins new users and revenue.

Know more

Man and woman looking at a tablet

INSURANCE

Insurer saves £7.5M/year with RPA

A major insurer scales automation of 70+ processes across nine business areas to reduce operational costs and improve quality of service delivery.

Know more

style
Background Lighter Gray, rm bottom padding
label
Featured work
id
#spy-featured-work
Everest Group Peak Matrix leader Payments BPS 2025
Cognizant recognized as a Leader in Everest Group’s Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025

Cognizant's deep domain expertise, GenAI and agentic AI (Neuro AI and Multi‑Agent Accelerator) to drive contact center transformation for insurers with multilingual and licensed agents, gave us the edge.

Access the report Read analyst quote

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2025Property and Casualty (P&C) Insurance BPS PEAK Matrix® 2025 badge
Cognizant named a Leader in Property and Casualty (P&C) Insurance BPS

Everest Group has once again recognized Cognizant as a Leader in the Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2025, highlighting our integrated strategy, AI investments and TPA++ model.

Read the report View the analyst quote

PEAK Matrix Badges
Cognizant named a Leader in Everest Group PEAK Matrix Assessment 2025

Everest Group recognized Cognizant as a Leader for Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA). This highlights Cognizant's commitment to integrating emerging technologies and intelligent automation into the existing service offerings across insurance value chain.

Read the report View the analyst quote See the infographic

style
Background Transparent
<h3>Latest thinking</h3>
A female giving presentation in front of a digital screen with graphs
AI-Powered FNOL and Damage Assessment

This whitepaper explores how AI can modernize FNOL and damage assessment to make insurance claims faster, smarter, and more human‑centric.

Know more

Abstract bright colorful waves in red and blue colors
Endorsements reimagined: Agentic AI for the future of policy servicing

Agent-based AI automates insurance policy endorsements, speeding midterm changes, reducing manual effort and cutting costs. Delivers faster turnaround, improved customer satisfaction and future-ready features.

Know more

A close-up shot of a glasses worn by a woman that reflects the word agentic
Intelligence at scale: How Agentic AI Is reinventing Investment Research

Explore how Agentic AI is transforming investment research with faster, more accurate and scalable insights.

Know more

An abstract image of network of connected blue led lights over a digital board
Reinforcement before autonomy

This white paper, co-authored by leaders from Cognizant and our strategic partner and client, Venbrook, explores strategic approaches towards AI autonomy in insurance industry.

Know more

Three colleagues sitting on a table and discussing in an office
What customer preferences reveal about the future of AI in insurance

New AI tools mean new savings, profits and growth for insurers.

Know more

A conceptual image depicting the transmission of data science
The enterprise guide to agentic AI

This white paper provides a comprehensive framework for enterprise Agentic AI adoption.

Know more

Someone taking photo of car with mobile phone
From bots to brokers: How AI is transforming insurance

New AI tools mean new savings, profits and growth for insurers.

Know more

An electronics board illuminated with advanced lighting technology
The three main drivers of insurance platform modernization

To keep pace with digital natives, insurers need IPM now—so they can automate wisely, bolster UX and cut OpEx.

Know more

A young woman looking at a screen with the reflection on her spectacles
With claims and costs on the rise, insurers turn to AI

AI can cut costs and personalize experiences for insurers.

Know more

A woman talking on her cell phone while working on a laptop, against a blurred out background of a cafeteria
Gen AI: what financial and insurance execs need to know

By understanding the opportunities and risks of generative AI, financial institutions and insurers can take the first steps toward benefiting from this powerful technology.

Know more

style
Background Lighter Gray
label
Latest thinking
id
#spy-latest-thinking

Explore additional business process services

Modern BPS
Explore our modern business process services
AI business accelerators
Speed your adoption of AI and Automation using our pre-configured solutions for business processes
AI Training Data Services
Fast-track AI models from concept to value
label
Explore BPS
id
#spy-explore-bps
Background Image
Background Style
object-fit-cover,object-position-left-top
style
Background Fixed

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities in insurance business process services is vast and growing.

Let’s talk about how digital can work for your business.

spy-contact-us-iframe
label
Contact us
id
#spy-contact-us