1. Industries title Industry & Digital Expertise | Cognizant
  2. Communications, Media & Technology title Communications, Media & Technology Solutions | Cognizant
Business Process Services
Contact
wave like blue strands

MODERN OPERATIONS FOR CMT

Scale new revenue streams with AI-based operations

We use AI-integrated solutions, data and human ingenuity to help global communications, media and technology (CMT) companies increase engagement, accelerate revenue and create seamless and personalized omnichannel experiences that fuel growth.
<h3>Modern AI-integrated business operations</h3> <h5>The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated business operations—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change.</h5> <h5>CMT operations depend on engaging customer experiences and increased efficiencies.&nbsp; We help clients rethink how they create value, innovate and grow by combining business and process expertise with intelligent digital platforms to optimize business operations.<br> </h5>
style
Background Primary
label
Overview
id
#spy-overview

Business outcomes and strong ROI

90%

faster sales quotes

Learn more

$4M

annual OpEx / CapEx Savings

Learn more

300%

increase in web traffic

Learn more

50%

productivity gains

Learn more

50%

faster entry into new markets

Learn more
style
Background Lighter Gray
label
Outcomes
id
#spy-outcomes
artificial intelligence icon

Intuitive experiences, future-ready processes, innovation

As leaders in next-gen business process services and automation solutions, we partner with our clients to build modern operations that are fast, efficient, human-centered—and help them achieve a competitive advantage.

We use technology, data and digital disruptor plays, as well as new commercial models and co-innovation to deliver higher productivity, increased revenue and intuitive experiences for customers and employees.

glowing blub inside human's head
Rising above uncertainty

The ability to strategically reduce costs and invest in new revenue streams is extremely valuable in volatile times.

The implementation of modern operations enables businesses to act with insight and speed—predicting trends, identifying new growth areas and balancing efficiency with innovation.

By modernizing business operations, your organization can anticipate the steps needed to accelerate growth and scale.

style
Background Transparent, rm bottom padding

CMT BPS and automation services

  • Solutions
  • Horizontal offerings
Solutions
AI Training Data Services

Accelerate AI development with scalable annotation and fine-tuning pipelines, powered by domain expertise and human-in-the-loop accuracy.

Know more

Cognizant location-based services—map data services

Acquire, curate and maintain data and information with advanced tech while helping map services vendors increase accuracy and offer enhanced features.

Cognizant location-based services—point of interest labeling

Data collection, cleansing and maintenance, and analytics for specific points of interest (PoI) can be used by map vendors for features like store hour listings or daily promotions.

Cognizant location-based services—autonomous vehicles

We enable self-driving car vendors to train their vehicles using data collected through light detection and ranging (LDAR), 2D and 3D images, and video labeling across static and dynamic objects.

Cognizant digital trust and safety—brand protection

Through continuous monitoring of platforms and websites combined with alerts and intervention process flows, we help protect companies from brand impersonation, copyright infringement and disinformation.

Cognizant digital trust and safety—online fraud detection

Reduce fraud by verifying identities, monitoring for malicious account takeovers, minimizing promotion and returns abuse and using analytics and AI to combat phishing and hacking.

Cognizant digital trust and safety—content modernization

We provide comprehensive media monitoring and intelligence to identify fake content, bullying or harassment, and hate speech.

Horizontal offerings
Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

Know more

Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

Know more

Finance & accounting

Generate new business value from finance and accounting.

Know more

Omnichannel customer care

Deliver the intuitive experiences customers demand.

Know more

Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

Know more

Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

Know more

style
Background Transparent
label
Services
id
#spy-services
Everest Group logo
Everest Group named Cognizant a Leader in the Marketing Services PEAK Matrix Assessment 2025

Cognizant has been recognized for its capabilities in marketing services by Everest Group®.

Know more View the infographic

ISG provider lens
ISG names Cognizant a leader in telecom and media & entertainment

Learn why ISG recognized our leadership in managed and next-gen IT services for telecom and M&E companies.

Know more

style
Background Lighter Gray
<h3>Featured work</h3>
Girl watching mobile
Standardized billing boosts efficiency

Inmarsat collaborated with Cognizant to transform its billing capabilities into standardized processes supported by a single, scalable and enterprise-grade platform.

Know more

Girl checking her mobile standing beside a pillar
RPA saves telecom company $4.9M

One of Australia’s largest telecom companies deployed a digital workforce to increase operational efficiency and enhance CX.

Know more

digital board
Streaming success fuels global growth

By modernizing its media supply chain, a premium cable company repositioned its business for the direct-to-consumer sector—and quickly rose to the top.

Know more

style
Background Lightest Gray
label
Featured work
id
#spy-featured-work
<h3>Insights</h3>
Succulent species agave attenuata leaves details

WHITE PAPER

From reaction to reinvention: Redefining trust and safety in gaming

With over 3.5 billion gamers worldwide, the industry is rethinking Trust and Safety (T&S) to tackle rising threats like harassment, misinformation and AI deepfakes. This shift highlights the dual impact of AI, the challenges of moderation and the growing importance of strategic outsourcing in creating safer, more authentic gaming experiences.

Know more

Generative AI in communications, media and technology

By leveraging gen AI capabilities, organizations can streamline operations, enhance decision-making and improve customer experiences.

Know more

Turn sustainability goals into a driver for success

M&E companies that move toward net zero targets in the coming years will also realize substantial financial gains and become more competitive.

Know more

Data strategies for media and entertainment companies
The key to future-readiness for media and entertainment

While M&E businesses often lead in new tech adoption for user experiences, our research suggests they need to operationalize data and tech for future growth.

Know more

How to be fit for the future

Given the seismic change of the past two years, being prepared for what’s to come is more difficult—and more critical—than ever.

Know more

multiple tower lines connected to each other over the over bridge
What it takes to be a future-fit business

Explore three key takeaways on what it will take to thrive in the post-pandemic world and be future-ready.

Know more

style
Background Transparent
label
Insights
id
#spy-insights

Explore additional business process services

Modern BPS
Explore our modern business process services
AI business accelerators
Speed your adoption of AI and Automation using our pre-configured solutions for business processes
AI Training Data Services
Fast-track AI models from concept to value
label
Explore BPS
id
#spy-explore-bps
Background Image
Background Style
object-fit-cover,object-position-left-top
style
Background Fixed
Woman in yellow blouse, smiling and reaching out her right hand towards the camera
Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

Browse job listings

style
Background Primary, rm vertical padding, flex equalheight

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

contact-us-iframe
label
Contact us
id
#spy-contact-us