1. Industries title Industry & Digital Expertise | Cognizant
Travel & Hospitality
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TRAVEL & HOSPITALITY REINVENTED

Reimagine the guest experience with AI‑native operations

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Agentic AI: From frameworks to industry impact

Designed for travel and hospitality leaders scaling autonomous AI, this whitepaper outlines how to design, deploy and govern agentic systems that enhance guest experiences, orchestrate operations and preserve the human touch at enterprise scale.

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<h3><span class="text-regular">Success today requires seamless experiences, resilient operations and intelligent decision‑making. Cognizant modernizes core platforms and delivers AI‑powered solutions that transform guest journeys end to end. Connecting digital and physical touchpoints with intelligence that anticipates, adapts and accelerates growth.</span></h3>
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DEPTH OF EXPERTISE
<h3>The travel and hospitality segments we serve</h3>
Aviation
Enhance passenger experiences and operational performance with AI‑driven decisioning, predictive maintenance, automation and intelligent, resilient aviation systems.
Hospitality and tourism
Deliver personalized guest journeys by modernizing property systems, unifying data and streamlining operations through automation and AI‑powered service intelligence.
Restaurants and foodservices
Improve speed, accuracy and profitability with AI‑driven ordering, smart kitchen operations and connected customer experiences across digital and in‑store channels.
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<h4><span class="text-white"><span class="text-regular">Explore how modern operations can help accelerate growth for travel and hospitality clients.</span></span><br> </h4>
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<h3>Success stories</h3>
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Travel + Leisure Co. digital agility accelerates forward

"Cognizant's broad technology expertise and global resources will propel our continued digital transformation, helping us deliver innovative solutions to service our members and guests at every touchpoint." –Sy Esfahani, Chief Technology Officer at Travel + Leisure Co.

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Lufthansa Group rises with digital transformation

"Our vision at the Digital Hangar is to connect people with data. This is really the driver for all of our transformational work. When we started working with Cognizant, we understood immediately that we were on the same page and that we share a passion for high quality work and elegant technical solutions." –Laura J. Hornbake, Head of Digital Analytics at Lufthansa Group

See how

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IHG Hotels & Resorts embraces modern cloud

A modern cloud-based data platform helps IHG Hotels & Resorts streamline data processes while reducing licensure costs by 30%. "This is a massive achievement and a major milestone on our Data and Analytics journey." –Dan Blanchard, CTO at IHG Hotels & Resorts

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Papa John’s driving growth with AI-powered ordering

Achieved 15% higher revenue per order, 50% better in-store metrics and scaled AI-assisted ordering to 1,500 locations. "[PapaCall] will allow us to more effectively utilize our labor and result in a better customer experience..." –Rob Lynch, CEO at Papa John’s

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Yum Brands boosts digital conversions

Conversion rates soared—55% on app, 65% on web and 80% on social—with ticket sizes up 30% through digital channels.

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Tata Starbucks elevates customer experience

Partnered with Cognizant to streamline operations, handle large-scale events seamlessly and boost profitability through smarter back-end processes.

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<h3>Our partners and alliances for travel and hospitality technology solutions</h3>
<p>With more expansive service offerings, we form partnerships and strategic alliances with world-class organizations and deliver comprehensive travel and hospitality technology solutions to our clients’ business and IT challenges.</p>
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BUSINESS INTELLIGENCE
<h3>Recently published insights&nbsp;</h3>
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Ready to reimagine travel and hospitality? Let’s talk.

Serving customers by looking forward as well as back is a big promise—but with the power of agentic AI and today’s digital capabilities, it’s achievable.

Connect with Cognizant to explore how we can help you accelerate growth, transform guest experience and build resilience for the future.

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