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Cognizant Customer Experience Management

Make every customer interaction count across all channels.

Technology has transformed customer experience (CX), putting the consumer in charge of how they interact with brands. But companies are struggling to anticipate and adapt quickly across all channels. 
How can businesses evolve to allow context and intent to differ by channel and enable consistent, personalized experiences that increase customer satisfaction? 
Cognizant Customer Experience Management is a digital-driven solution that transforms disconnected customer service models. We embed modern technology into contact center operations and bring together the right talent to deliver CX with empathy across human and digital channels.

Latest thinking

Achieve unmatched user experiences with conversational AI

How leading organizations are using AI to improve customer interactions, enhance efficiencies, reduce costs and increase revenue.

a girl talking over her mobile
Managing contact centers through COVID-19 and beyond

When global lockdowns and stay-at-home orders due to COVID-19 forced millions of workers to go virtual, contact centers were not immune.

multiple people working in the office
SHOWCASE

Featured work

TRAVEL & HOSPITALITY

Papa John’s delivers customer delight with PapaCall
a smiling child

UTILITIES

Digital channels enhance customer service
an old couple looking at their device
Seamless, relevant and empowering CX

Discover how to transform disconnected customer service models with our digital-driven solution.

a girl with her headphones

Leadership

Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

*Disclaimer

An IDC InfoBrief, sponsored by Qualtrics
Building an Actionable Understanding of Your Customer
IDC Doc. #US46397320
June 2020