Enable a modern customer experience
Cognizant© Customer Experience Management blends experienced and highly qualified agents with accelerator technology to deliver a consistent and best-in-class experience at reduced cost.
Cognizant pairs staffing with omnichannel technology, including AI plus agent assist, to deliver a modern CXM solution. Conversational IVR, visual IVR and chatbots encourage self-service for high-volume calls, while agent assist AI and collaboration tools recommend the next best action for agents. These efficiencies deliver immediate cost reductions without client capital expenditure.
Our global talent pools flex with volume and scope, while our dedicated CXM experts continually champion innovation.