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Enable a modern customer experience

Cognizant© Customer Experience Management blends experienced and highly qualified agents with accelerator technology to deliver a consistent and best-in-class experience at reduced cost.
Cognizant pairs staffing with omnichannel technology, including AI plus agent assist, to deliver a modern CXM solution. Conversational IVR, visual IVR and chatbots encourage self-service for high-volume calls, while agent assist AI and collaboration tools recommend the next best action for agents. These efficiencies deliver immediate cost reductions without client capital expenditure.
Our global talent pools flex with volume and scope, while our dedicated CXM experts continually champion innovation.
Next-gen omnichannel experience
Next-gen omnichannel experience

Rather than continuing to charge clients to handle every call, we use omnichannel technology that improves efficiency and enables self-service to reduce the calls requiring agent attention.

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Member/patient satisfaction without staffing pressure
Member/patient satisfaction without staffing pressure

We provide highly trained global resources to help clients deliver a superior customer healthcare experience, and robust quality assurance and continued training deliver constant improvement.

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Immediate cost savings
Immediate cost savings

Our healthcare CXM experts deliver immediate cost savings without capital expenditure through solution packages that include staff and AI accelerators to augment them.

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How we’ve helped others


service level agreement 


call reduction 


average handle time reduction


first-call resolution 


Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.