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MAKING WAVES

water utilities profit from digital enhancements

90% reduction in billing leakage
Thanks to real-time reporting in multiple areas, one major U.S. water utility and Cognizant client was able to slash costs in a demanding environment.

Water and waste water utilities see great opportunity in digitizing their business operations.

Despite steep challenges posed by aging infrastructures, innovative solutions are addressing difficult problems such as unbilled consumption, intelligent metering and leak detection. Other solutions can help optimize asset maintenance and field mobility, and monitor water quality.
Cognizant’s global water utilities practice has the deep industry and digital experience that water and waste water processing utilities need to drive new business value—from perfecting the customer experience to providing clean and safe water in a sustainable way.

PROOF POINTS
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The challenges are many, but so are the opportunities. Cognizant’s water utilities practice helps you harness the latest digital technologies.

Like at this major U.S. water utility, where we implemented real-time reporting capabilities that pinpoint previously unknown water leaks and help recapture lost revenue.

READ THE CASE STUDY
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Turn back threats, ensure compliance.

Find out how this U.S. public utility modernized inefficient manual processes while ensuring regulatory compliance and blocking cyberthreats at the same time.

READ THE CASE STUDY
YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?

Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

START THE EXPERIENCE

It all starts with your customers.

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It all starts with your customers.

Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

How do we do it?

01

By helping you build a Digital Business

Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

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02

A Digital Business with Digital Operations

Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

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03

A Digital Business with Digital Operations powered by Digital Systems & Technology

Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

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Customized Business Solutions

We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

Packaged Industry Solutions

To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

Create value. Everywhere.

Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

01 Digital Business

Go beyond supporting business and advance it.

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02 Digital Operations

Reimagine and create new digital processes.

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03 Digital Systems & Technology

Simplify, modernize and secure your IT backbone.

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UTILITIES ECOSYSTEM

Targeted solutions

Smart packaged solutions that help water utilities transform for the digital age.

UtilityOne Engage

An innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.

UtilityOne Insights

An integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers.

With competition flooding into the market, established water utilities must improve their customer experience to stay ahead. The programmable grid may help. See how 100 utilities view this global transformation by reading the results of Cognizant’s annual Smarter Utilities Survey.

READ MORE ▷

Additional capabilities

  • CUSTOMER EXPERIENCE MANAGEMENT

    CREATE BETTER EXPERIENCES. GENERATE NEW GROWTH.

    Driven by changing regulation and increasing client expectations, water utilities are going through a major paradigm shift. Customer experience management across different contact channels is emerging as a differentiator for established companies looking to generate new growth.

    Cognizant offers robust Customer Experience Management services backed by extensive experience delivering products and services across channels. We deliver award-winning customer experience services by leveraging our unique proprietary solutions such as UtilityOne Engage and UtilityOne Insights. Our consultants also understand the underlying business process to deliver integrated, omnichannel strategies, and analytical solutions such as Single Call Resolution (SCR).

  • SMART ASSET MANAGEMENT

    THE SMARTER WAY TO MANAGE AGING ASSETS

    To help increase equipment reliability and improve operational efficiencies within aging infrastructures, water utilities increasingly are turning to Smart Asset Management. Cognizant delivers innovative solutions to its utility clients that leverage our deep experience in conventional enterprise asset management, GIS, mobility and advanced analytics. We help water utilities improve asset safety, reduce maintenance cost and prevent water leakage and theft.
  • SMART NETWORK MANAGEMENT

    REDUCE COSTS AND IMPROVE SUSTAINABILITY

    Forward-thinking water utilities are adopting digital technologies such as smart meter systems, mobile apps, predictive analytics and cloud-based solutions to achieve better water resource management resulting in reduced cost and improved sustainability.

    Cognizant offers smart technology solutions such as our Smart Meter Infrastructure implementation and rollout services, Smart Meter Asset and Operations Manager, and analytics for network and customer operations.

    These technologies enable water utilities to detect and prevent leakages; better understand consumption trends based on real-time data; and segment customers based on such variables as water conservation and billing rate structures.

  • CIS AND BILLING

    IMPROVE ACCURACY. INCREASE FLEXIBILITY.

    Increased competition and evolving markets are forcing water utilities to both improve customer service and lower prices. The result—Squeezed margins. In many scenarios, the key to success is to offer superior customer services that improve efficiencies and reduce the meter-to-cash cycle.

    To help achieve greater flexibility, reduce days sales outstanding (DSOs), ensure timely financial reporting and reconciliations for improved regulatory compliance, Cognizant offers several services. These include customer account management, billing and invoicing, service order management and customer care. We also help utilities connect with their customers and share information through smart meters and on-premises displays.

  • GEO-SPATIAL TECHNOLOGY AND SERVICES

    A UNIFIED VIEW OF ASSET INFORMATION

    Geographical Information Systems (GIS) acts as an integrating technology that can help water utilities achieve a single view of their asset information and perform efficient operation and maintenance leading to greater customer satisfaction.

    Cognizant offers a wide range of solutions and services in the GIS space across desktop, web and mobile platforms. We specialize in various aspects of GIS lifecycle spanning:

    • GIS data services
    • GIS application development and maintenance services
    • Geospatial analytics
    • GIS consultancy services
    • Spatial product development services

     

    Water utilities can leverage our solutions and frameworks such as the WebGIS framework to accelerate digital transformation and to obtain a sine data view, a GIS data migration framework and an online/offline mobile GIS solution.

SHOWCASE

Featured work

A Modern US Agriculture Company
RESULTS
A Modern US Agriculture Company

is helping farms grow food more sustainably with a realtime mobile app saving farmers 17% in water use.

LEARN MORE
A Leading UK Energy Utility
RESULTS
A Leading UK Energy Utility

digitally transformed its operations and slashed delivery times for IT resources, reduced costs and enhanced customer service.

LEARN MORE

Our qualitative research indicates customers embrace and welcome new technologies that are being made available to them.

Director image
Digital Strategy and Innovation Lead, Cognizant Digital Business

Lester Lam

PRESS ROOM

In the news

NOVEMBER 5, 2018

Orica Selects Cognizant to Cloud-Enable IT Infrastructure for a Globally Connected Enterprise

MAY 17, 2018

Cognizant Recognized as Market Leader in Internet of Things Services by Research and Advisory Firm ISG

AUGUST 18, 2017

HfS Research Names Cognizant in “As-a-Service Winner’s Circle” for Energy Operations

UTILITIES LEADERSHIP

Get in touch

Rajaram Radhakrishnan

Market Leader, Energy and Utilities, Manufacturing and Logistics

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Larry Rubenacker

Utilities Consulting Leader, North America

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Arvind Pal Singh

Utilities Consulting Leader, U.K. & Europe

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