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Gas utilities face an array of challenges amid a rapidly evolving information-driven environment.
Chief among them are volatile gas prices, an aging workforce and the operational challenges in upgrading complex underground distribution networks.
Cognizant’s latest digital solutions address these issues and find new opportunities for growth. We do so by enhancing the customer experience, improving reliability, optimizing asset investments and leveraging our industry expertise.
PROOF POINTS
Digital is transforming the way gas utilities operate. We help you leverage the technology to manage costs, add services and ensure compliance.
Like at this U.S. public utility, where we worked together to modernize manual processes, enforce regulatory compliance and block cyberthreats all at the same time.
READ THE CASE STUDY
Consolidate applications, improve the customer experience.
Find out how this major electricity and natural gas supplier reduced legacy applications by 50%, satisfied customers with consolidated billing statements and is on course to save $23 million in annual costs.
READ THE CASE STUDY
YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?
Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.
START THE EXPERIENCEIt all starts with your customers.
HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE
It all starts with your customers.
Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.
How do we do it?
01
By helping you build a Digital Business
Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.
Learn More02
A Digital Business with Digital Operations
Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.
Learn More03
A Digital Business with Digital Operations powered by Digital Systems & Technology
Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.
Learn More
Packaged Industry Solutions
To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.
Create value. Everywhere.
Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.
01 Digital Business
Learn More02 Digital Operations
Learn More03 Digital Systems & Technology
Learn More
UTILITIES ECOSYSTEM
Targeted solutions
Smart packaged solutions that help gas utilities transform for the digital age.
UtilityOne Engage
An innovative, lightweight mobility app featuring account management, bill details, alerts and notifications and more.
UtilityOne Insights
An integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers.
Additional capabilities
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GAS PIPELINE INTEGRITY MANAGEMENT
ENSURE PIPELINE INTEGRITY. DETECT LEAKS FAST
With the business and infrastructure environment growing in complexity, there is pressure on aging assets to deliver gas. Because assuring data integrity across locations is paramount in gas pipeline operations, Cognizant solutions addressing gas pipeline integrity and leak detection are focused as follows:
- Applications Services—Schedule generator, pipeline data management
- Analytics and advanced visualization for corrosion monitoring, failure prediction, leak detection and pipeline inline inspections
- Incident management and reporting
- Remote pipeline monitoring and surveillance
- Regulatory Compliance—Reports for various regulatory compliance and other safety related audit requirements
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ENTERPRISE ASSET MANAGEMENT (EAM)
DRIVE DOWN MAINTENANCE COSTS
The gas utility industry is highly asset-intensive and faces major challenge in maintaining its aging critical infrastructures.
Cognizant’s Enterprise Asset Management solutions for utilities provide complete implementation and systems integration services. Our offerings include systems for planning and scheduling, mobility and asset life cycle management that help gas utilities drive down maintenance costs and better utilize assets.
We offer proprietary solutions and accelerators designed for quick and rapid ROI. Among them are APEx—Asset Performance Excellence for utility network assets, uProtect, our IBM Maximo upgrade kit and many more to help utilities accelerate and transform their enterprise asset management program.
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INTEGRATED GAS MANAGEMENT SYSTEMS
MONITOR AND CONTROL YOUR INFRASTRUCTURE
Effective monitoring and control of critical infrastructure is essential to ensure reliability, integrity, safety and cost effectiveness in gas transportation and distribution operations. Cognizant solutions include:
- Integrated Asset Analytics Dashboard—IT/OT integration enabling collation of real time data and associated analytics provides deep insight into current operations and enables swift decision-making
- Operational Benchmarking—Benchmark your operations with best-in-class operations to assess the current maturity level of your operation and create recommendations for moving toward best-in-class KPIs
- Workflow Optimization—Shrink lead times and human onboarding by standardizing workflows and operational data across all facilities
- ERP Implementation—Speciated ERP solutions custom designed for gas management operations.
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CUSTOMER EXPERIENCE MANAGEMENT (CXM)
DELIVER AWARD-WINNING EXPERIENCES
Customer Experience Management (CXM) plays a vital role in effectively engaging customers in participating in demand response programs such as, those involving energy conservation measures. These can help customer better understand their energy needs and consumption. Effective programs provide an enhanced user experience and value-added services for gas utilities.
Cognizant offers many unique and proprietary solutions in this area such as UtilityOne Engage and UtilityOne Insights. We have a strong track record of rolling out products and services across channels, delivering analytical solutions such as Single Call Resolution (SCR) and omnichannel integration strategies. Above all, we help our customers deliver award-winning customer experiences.
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GEO-SPATIAL TECHNOLOGY AND SERVICES
MANAGE YOUR ASSETS BETTER
Geographical Information Systems (GIS) acts as an integrating technology that can help gas utilities achieve a single view of their asset information and perform efficient operation and maintenance. The result: greater customer satisfaction.
Cognizant offers wide range of solutions and services in the GIS space across desktop, web and mobile platforms. We specialize in various aspects of the GIS lifecycle, including:
- GIS data services
- GIS application development and maintenance services
- Geospatial analytics
- GIS consultancy services
- Spatial product development services
Gas utilities can leverage our solutions and frameworks such as the WebGIS Framework for Single View, our GIS Data Migration Framework and our Online/Offline Mobile GIS solution for accelerating digital.
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CUSTOMER INFORMATION AND BILLING
SPEED CYCLE TIME. REDUCE EXCEPTIONS.
Reconciling different consumer categories with different tariff structures leads to complex billing logistics, from scheduling to generation. Similarly, today’s changing regulatory policies require a robust and flexible customer information system and billing operations.
Cognizant helps electric utilities improve billing cycle time, reduce exceptions and improve accuracy. We also help achieve greater flexibility by providing customers with new self-service options and support the smooth rollout of smart metering and new products and services. Our areas of expertise include:
- Customer account management
- Billing and invoicing
- Credit and payment
- Service order management
- Products and services
We offer a portfolio of accelerators including prebuilt templates for SAP IS-U and Oracle CCnB. Data migration accelerators are also available from legacy platforms (Banner and Customer/1) to modern platforms such as SAP IS-U and Oracle CCnB. - Customer account management
SHOWCASE
Featured work
UTILITIES
Cloud Strategy—A Move Toward Digital Transformation
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Expand
The Challenge
A leading U.K. energy provider wanted to digitally transform its operations to stay ahead of the increasingly digital and nimble competition from new market entrants. But the company’s expensive to run and hard to manage legacy enterprise IT infrastructure created a bottleneck in the transformation. So, the company engaged Cognizant's utilities technology expertise to help in its digital journey.
Our Approach
Cognizant understood the client’s need to migrate to a fast, agile, cloud-ready solution that delivers products and services more quickly and improves customer service. As part of the transformation approach, we assessed the energy provider’s applications, piloted application migrations and created a delivery roadmap to a hybrid public-private cloud-based environment with considerable automation utilizing industry-leading Cognizant® Automation Center solution.
We’ve already migrated and digitally enabled roughly 130 business services and associated applications, successfully retiring costly, outdated equipment. This shift from legacy applications enhances the customer experience, provides standardized services and analytics for digital-ready business operations, and improves DevOps productivity for the client.
Hybrid Cloud IT Environment Improves Speed, Agility and Savings
To date, the most impressive achievement of the Cognizant solution is the reduction in delivery time of new IT resources, including servers and storage, from 12 weeks to one hour. By 2021, our goal is to provide the client with annual savings of $16.4 million by migrating all business services to the hybrid cloud IT environment.
12 weeks to one hour
drop in IT service deployment time
$16.4 million
projected annual savings to the client
Delivered
superior customer experience through automation
Reduced
total cost of ownership
“
By focusing on agility that is powered by advanced digital technologies, utility operators can introduce new lines of businesses and services more quickly, easily responding to consumer demand.
Market Leader, Energy and Utilities, Manufacturing and Logistics
Rajaram Radhakrishnan
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WHITEPAPERS
Latest thinking
Enhancing the Utility Customer Experience: A Digital Framework
To deliver a mature digital customer experience, energy and utility companies need a strategic roadmap and strong platform that keeps customers loyal, happy and engaged. Here’s how to get started.
Business Process as a Service for Utilities: From Meter to Cash
To stay relevant in a quickly digitizing consumer world, utilities must consider how and where to deploy BPaaS solutions.
Blockchain for Power Utilities: A View on Capabilities and Adoption
Blockchain networks promise to improve process efficiencies, reduce IT costs and elevate trust across the value chain for utilities that pilot new business models.
PRESS ROOM
In the news
November 5, 2018
Orica Selects Cognizant to Cloud-Enable IT Infrastructure for a Globally Connected Enterprise
May 17, 2018
Cognizant Recognized as Market Leader in Internet of Things Services by Research and Advisory Firm ISG
August 18, 2017
HfS Research Names Cognizant in “As-a-Service Winner’s Circle for Energy Operations
