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Success requires a reinvention of business processes where digital platforms, data, automation and AI are leveraged to create intelligent and agile order, support and service operations. Harnessing managed services is also essential to deliver outstanding customer experiences with the lowest total cost of ownership. Cognizant combines industry and digital operations expertise to help transform business operations and implement digital platforms, automation, AI and managed services.
efficiency improvement through business process transformation in communications companies
With a deep understanding of today’s communications industry, we offer business process services to make you more effective, efficient and virtualized. You’ll be able to streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects.
Improve campaign effectiveness to maximize value and return on investment. Utilize data-driven insights to advance and develop your products and services, resulting in increased customer satisfaction, usage and business growth.
Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.
Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.
Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.
The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE and tracking the RPA program back to outcomes.READ THE PRESS RELEASE
Work with Cognizant to elevate subscriber experiences through innovative products and services, stronger content development and capitalizing on disruption.LEARN MORE
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.