Fast, seamless and personalized support— anytime, anywhere

<h3>AI in every conversation, impact in every interaction</h3> <p>With the widespread use of generative AI and the evolution of agentic AI, customer expectations for meaningful interactions have grown and become a significant differentiator. Customers want the right support—fast, at the time that suits them best and personalized from the very first ‘Hello’.</p> <p><span class="text-bold"><span class="text-accent1-medium"><span class="text-accent1-light">Cognizant® Autonomous Customer Engagement</span></span></span> solution combines our deep process expertise and domain know-how with data science, analytics and Google Cloud’s Customer Engagement Suite technology to transform customer interactions for the AI age. By seamlessly blending AI with human support, it enables natural, responsive conversations—whether resolving issues or completing transactions.</p>

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How it works
Autonomous Customer Engagement: Smarter and seamless
Bringing AI into every conversation
Amplified AI through contextual intelligence
Built for real-world impact

The solution is built to understand intent, respond in real time through a natural-language AI voice agent, which intelligently transfers tasks to human agents when needed.

And what you get is reduced wait time, easier service and better experiences for your customers and your team.

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Starts smart
Recognizes the caller, understands the intent

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Talks naturally
Uses conversational AI that is human-like, fluent, empathetic and clear

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Learns and adapts
Remembers context and gets smarter over time

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Transfers with context
Brings in human agents with full context and continuity when needed

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Continuously improves
Learns through machine learning and real feedback

What makes Autonomous Customer Engagement solution stand out is how it brings AI and empathy together.

Incorporating elements of Google Cloud’s Customer Engagement Suite and grounded in Cognizant’s deep experience in contact center operations, this solution goes beyond automation. It understands context, anticipates needs and adapts—turning routine services into meaningful connections with zero wait time.

And it does it all at scale across voice, chat and messaging through a smart, cloud-based platform that’s always evolving.

Cognizant combines the foundational power of generative and agentic AI—summarization, transcription, data extraction, service execution—with deep industry and enterprise-specific expertise. You get smarter, more relevant AI agents, working seamlessly with human agents who understand your business and your customers—driving measurable customer satisfaction and productivity gain.

Across industries and across use cases, Cognizant’s Autonomous Customer Engagement solution delivers results that matter.

From faster issue resolution and reduced costs to more personalized service and happier customers, our solution scales effortlessly with your goals.

We’re already seeing early success in industries such as food services and it’s just the beginning.

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<h3>Key benefits</h3>