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DRIVE MEANINGFUL INTERACTIONS

Modern contact centers, better experiences

Modern contact centers, better experiences

69%
Percentage of companies that say the biggest challenge to a differentiated CX is designing and managing cross-channel experiences*

Make every customer interaction count across all channels.

Technology has transformed customer experience (CX), putting the consumer in charge of how they interact with brands. But companies are struggling to anticipate and adapt quickly across all channels. 
How can businesses evolve to allow context and intent to differ by channel and enable consistent, personalized experiences that increase customer satisfaction? 
Cognizant Customer Experience Management is a digital-driven solution that transforms disconnected customer service models. We embed modern technology into contact center operations and bring together the right talent to deliver CX with empathy across human and digital channels.

Leadership

Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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Thank you for your interest in Cognizant.

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*Disclaimer

An IDC InfoBrief, sponsored by Qualtrics
Building an Actionable Understanding of Your Customer
IDC Doc. #US46397320
June 2020