carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.


Modern contact centers, better experiences

Modern contact centers, better experiences

Percentage of companies that say the biggest challenge to a differentiated CX is designing and managing cross-channel experiences*

Make every customer interaction count across all channels.

Technology has transformed customer experience (CX), putting the consumer in charge of how they interact with brands. But companies are struggling to anticipate and adapt quickly across all channels. 
How can businesses evolve to allow context and intent to differ by channel and enable consistent, personalized experiences that increase customer satisfaction? 
Cognizant Customer Experience Management is a digital-driven solution that transforms disconnected customer service models. We embed modern technology into contact center operations and bring together the right talent to deliver CX with empathy across human and digital channels.


Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality


Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

Please Enter Valid First Name
Please Enter a Valid Email Address
Please Enter Valid Company Name
Please Enter Valid Contact Number
Please Input the Region
Please Input the Inquiry Type
Please Input the SubInquiry Type
Please Enter A Message

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for your interest in Cognizant.

We’ll be in touch soon.

An IDC InfoBrief, sponsored by Qualtrics
Building an Actionable Understanding of Your Customer
IDC Doc. #US46397320
June 2020

We'd like your feedback to help improve the website.

Give feedback No, thank you