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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

DRIVE MEANINGFUL INTERACTIONS

Modern contact centers, better experiences

Modern contact centers, better experiences

69%
Percentage of companies that say the biggest challenge to a differentiated CX is designing and managing cross-channel experiences*

Make every customer interaction count across all channels.

Technology has transformed customer experience (CX), putting the consumer in charge of how they interact with brands. But companies are struggling to anticipate and adapt quickly across all channels. 
How can businesses evolve to allow context and intent to differ by channel and enable consistent, personalized experiences that increase customer satisfaction? 
Cognizant Customer Experience Management is a digital-driven solution that transforms disconnected customer service models. We embed modern technology into contact center operations and bring together the right talent to deliver CX with empathy across human and digital channels.
Authenticate for safe communication

Our authentication process ensures secure and effective communication across channels.
Connect across channels

Our omnichannel solutions enable consistent connections wherever customers choose to engage.
Engage to meet customer needs

Unified Agent Desktop technology equips brand associates to deliver empathetic CX at speed.
Predict to improve customer support

We leverage predictive analytics to enable customer insights that drive sales and better support.
Improve employee impact

Our cognitive technology increases productivity and effectiveness of brand associates.

Latest thinking

Achieve unmatched user experiences with conversational AI

How leading organizations are using AI to improve customer interactions, enhance efficiencies, reduce costs and increase revenue.

READ MORE
Managing contact centers through COVID-19 and beyond

When global lockdowns and stay-at-home orders due to COVID-19 forced millions of workers to go virtual, contact centers were not immune.

READ MORE
Seamless, relevant and empowering CX

Discover how to transform disconnected customer service models with our digital-driven solution.

 

LEARN MORE

Leadership

Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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Thank you for your interest in Cognizant.

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*Disclaimer

An IDC InfoBrief, sponsored by Qualtrics
Building an Actionable Understanding of Your Customer
IDC Doc. #US46397320
June 2020

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