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Wireless customers are demanding. To keep satisfaction levels high and costs under control, partner with Cognizant.

 

For wireless carriers, the need to develop new business models and reduce operating costs—while still keeping pace with new service offerings—has never been greater. Pair this with intense competition and it’s easy to see why many wireless companies need help with their move-forward plans.

We can help wireless companies match these global challenges with a new generation of products and services leveraging the cloud, data analytics and the latest mobile devices.

CAPABILITIES

Business Process Optimization

Inefficiency at any level of business slows your time to market, wastes money and resources and prevents you from being in control. Process optimization services include:

  • Billing, order processing and fulfillment
  • Customer relations and planning logistics
  • Distribution, customer-data plan logistics, technology development or other functions
  • Business Process Services

Network Technology Integration

Consider Cognizant's expert wireless consultants when evaluating a joint venture or business partnership, either from a business or technology perspective. Our integration services include:

  • Planning and testing
  • Network implementation
  • Network management
  • Bandwidth issues

Customer Service Capabilities

  • Customer Experience: Service offerings designed to enhance the customer experience when dealing with your company on the phone or over the Internet.
  • Integrated Products and Services: Today's customers expect integrated service plans from their wireless providers. Cognizant's unique three-screen solution capability helps make seamless integration a reality.
  • Cognizant Mobile Center of Excellence: Our global implementation team can help you build the systems to provide the integrated services your mobile customers demand.

RESOURCES

Working Wirelessly: Unlocking the Business Value of Mobility

Mobility is an important component of a master IT architecture involving social, mobile, analytics and cloud (the Cognizant SMAC stack).

Wireless Technology Solutions and Innovation| Cognizant Technology Solutions