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Transform your legacy BSS—and obtain the speed and flexibility needed to excel in today's markets.

 

Many Communications Service Providers (CSPs) looking to transform their Business Support Systems (BSS) want a future-proof architecture that works with existing investments and supports multiple strategies going forward. Cognizant’s Configurable Solution Framework (CSF) or Reference Architecture, does this by conforming to industry and IT standards, enabling loose coupling and leveraging IT reuse concepts—without being tied to a specific vendor.

With our Reference Architecture, you get access to the industry’s recognized best‑in‑breed Independent Software Vendors (ISVs) that are preconfigured with real‑world use cases needed to reduce risk, time to implement, cost to implement, time to market and time to deliver services.

CAPABILITIES

Quote2Cash for Small Medium Business (SMB)

Quote2Cash includes use cases that are pre‑loaded, pre-configured and pre‑integrated leveraging existing legacy systems or suggested ISVs. With Quote2Cash, CSPs can streamline and update the processes they use to create quotes for SMB customers, send approved quotes to the order enrichment process, enable service fulfillment/delivery and upgrade their customer billing systems. Related features include quote‑to‑draft order translation, order decomposition and omni-channel support.

Lead2Cash for Enterprise

Lead2Cash for enterprise customers enables CSPs to improve the business processes they use to sell communications, voice and data products to enterprise customers. By leveraging pre‑configured and pre‑integrated use cases that work seamlessly with the CSPs’ OSS/BSS Layer leveraging industry leading ISVs where applicable, Lead2Cash helps identify the sales/opportunity leads, initiates the quote and order enrichment process and prioritizes/notifies sales agents’ work queues. Features include lead‑to‑quote‑to‑draft order translation, order decomposition and omni-channel capabilities.

Market Ideation to Product/Offer Realization

With Market Ideation to Product/Offer Realization, CSPs can eliminate manual processes and get to market faster with new service offerings for customers and prospects in the enterprise, SMB and mass market segments. Leveraging pre-loaded product specifications and a TMF SID aligned data schema, Market Ideation to Product/Offer Realization leverages social media filters and applies campaign management rules by product type and genre.

Product managers can then model offers to sell products to a specific genre. Offers are populated downstream into offer/order and storefront catalogues with an integrated data synchronization configurable business process.

Customer 360 View

With the expansion of new marketing channels, the cross‑sell and upsell opportunities that CSPs seek depend on a full view of each customer’s service portfolio. With Customer 360 View, this becomes possible, thanks to its ability to pull data from other systems and act as a central source where all channels access the same data.

Features include pre‑loaded use cases, 600 Northbound APIs to support various permutations of the data, logical data models, physical data schemas supporting both B2C and B2B business markets and pre‑integration to Business Process Management (BPM) service layers via Telemanagement Forum (TMF) compliant Frameworx.

 

TMF Enabled BPM Transformation

Multiple, often redundant and frequently outdated legacy systems are a fact of business life for many CSPs. From acquisitions or market segment silos, the result is the same—too many disparate systems and resources that are scattered geographically. BPM leverages the latest cloud‑based process tooling to help business groups transform their business processes and collaborate in real‑time across regions.

To reduce design and delivery time, TMF Enabled BPM Transformation includes the ability to import predefined and CSP configured business processes into the business process execution and integration layers. Processes that are preloaded include:

  • The TM Forum’s configurable eTOM Business Process framework and messages
  • TMF TAM aligned business services
  • TMF SID aligned message schemas
  • TMF-aligned use cases
  • APQC Configurable KPIs
  • Policy-based routing to enable technology/application neutrality

BSS Transformation

Unlike other solution offerings that provide reference architecture that is a collection of BSS systems hard wired, Cognizant’s approach employs pre-defined and pre‑configured products common to all CSPs.

The generic and detailed specifications are pre‑loaded into a TMF SID aligned master product catalogue. The BSS Transformation offering also includes real life use cases required by every CSP to operate their business from new install/new customer to MACD and supplement operations.

The use cases support lead/quote/order2cash business processes required for enterprise/SMB/mass markets. Additional pre‑integrated/pre-configured capabilities include Customer 360 View and omni‑channel enablement. Full interoperability to a CSP’s legacy heterogeneous system is provided via loosely coupled SOA/TMF compliant concepts to ensure a less disruptive and more evolutionary transformation approach.

Business Architecture Workshop

After business and functional requirements are defined, development of the business architecture is frequently needed before a BSS Transformation initiative is launched. Our facilitated Business Architecture Workshops accomplish this in a fraction of the traditional time required today.

We bring pre‑loaded artifacts and accelerators into the product specifications and use case definition process and discuss with workshop participants product specifications, business and pricing rules and business process workflows. 

The workshops also include operational sequence diagrams and UI wireframes to distinguish and support B2B and B2C market segments. The tooling is preloaded with TMF-aligned business processes for service fulfillment and assurance domains.

We bring pre‑loaded artifacts and accelerators into the product specifications and use case definition process and discuss with workshop participants product specifications, business and pricing rules and business process workflows.
We bring pre‑loaded artifacts and accelerators into the product specifications and use case definition process and discuss with workshop participants product specifications, business and pricing rules and business process workflows.
We bring pre‑loaded artifacts and accelerators into the product specifications and use case definition process and discuss with workshop participants product specifications, business and pricing rules and business process workflows.

RESOURCES

Cognizant’s Configurable Solution Framework (CSF): A Proven Blueprint to Realize Tangible Business Outcomes

Cognizant’s Configurable Solution Framework (CSF) consists of a subset of components from our Business Support Systems (BSS) Reference Architecture (RA) that enables operators to realize desired and tangible business outcomes.

Awards

Cognizant’s Communications Business Unit (BU) CTO Group has been nominated for the Customer Centricity and Agile Business & IT Excellence Awards categories by the TeleManagement Forum (TMForum) Board. This prestigious listing is for the Reference Architecture Configurable Solution Framework (RA–CSF) implementations that Cognizant’s Communications BU CTO Group has pioneered which was presented during the TMWorld Conference, Nice in June 2015.

Video Overview: Cognizant’s Configurable Solution Framework (CSF)

Many CSPs looking to transform their business systems want a future-proof architecture that works with existing investments. This video explains how the CSF is different and why a configurable framework is essential for CSPs to evolve and grow.

Communications Reference Architecture | Configurable Solution Framework (CSF) | Cognizant Technology Solutions