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Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
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  • Reinventing and managing your most essential business processes with new ways of working.
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  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
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Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

Billing, Customer Care & Portals

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Billing and customer care say a lot about the quality of a company. Make sure your customer experience is exceptional.

 

Cognizant's experts understand the pitfalls and potential of billing services and customer care. Whether you are trying to bundle new and legacy services on one bill or implement micro-transactions, we can help. With their knowledge of portal best practices and the latest cloud delivery platforms, our team can implement billing solutions that are fast, more accessible and accurate than ever before.

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Implementation Services

Implementation experts ensure continued efficiency as your new billing processes and programs are established.

New Revenue Models

  • Through new strategic pricing and discounting plans, introduce customers and prospects to new products and product bundles, boosting business and increasing customer loyalty
  • Support micro-transaction billable events (such as pay‑per‑view) and bundled offerings (such as triple‑play products) with proper event mediation
  • Leverage our revenue assurance processes to help stop leakage and address opportunity loss, through strategy assessment, recovery management and root-cause analysis
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