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Billing and customer care say a lot about the quality of a company. Make sure your customer experience is exceptional.

 

Cognizant's experts understand the pitfalls and potential of billing services and customer care. Whether you are trying to bundle new and legacy services on one bill or implement micro-transactions, we can help. With their knowledge of portal best practices and the latest cloud delivery platforms, our team can implement billing solutions that are fast, more accessible and accurate than ever before.

CAPABILITIES

Implementation Services

Implementation experts ensure continued efficiency as your new billing processes and programs are established.

New Revenue Models

  • Through new strategic pricing and discounting plans, introduce customers and prospects to new products and product bundles, boosting business and increasing customer loyalty
  • Support micro-transaction billable events (such as pay‑per‑view) and bundled offerings (such as triple‑play products) with proper event mediation
  • Leverage our revenue assurance processes to help stop leakage and address opportunity loss, through strategy assessment, recovery management and root-cause analysis
Billing and Customer Care Services | Cognizant Technology Solutions