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Implement more responsive IT systems and create more stores that attract shoppers and inspire loyalty.

Brick-and-mortar stores represent a big opportunity for retailers to connect with shoppers in meaningful, profitable ways. But to build market share, you must solve key store operations challenges such as customer service, workforce management, loss prevention and back-end operations.

Drawing on our retail expertise, we can empower you with new workforce and task management solutions, modernize your point-of-sale, improve employee productivity and engagement and boost your store operations’ bottom line.

CAPABILITIES

Point of Sale (POS)

Transform point‑of‑sale to point‑of‑service and create a seamless omnichannel experience with our end‑to‑end POS services.                           

In-Store Productivity

Combat showrooming by empowering store associates and managers with the tools, training and technology they need to respond to customer expectations.     

Gamification

Improve associate engagement and productivity through game-based training and by gamifying key activities. Also improve time to competency and create more engaging interactions with customers.                       

In-Store Service Management

Our solution facilitates collaboration and management of in-store activities with trade partners and vendors in order to increase accountability and transparency.               

Shrink Management

Control shrink and margin leakage across the value chain through our loss prevention, returns management, online fraud prevention and analytics services and solutions.             

Resources

Explore our viewpoints, solution overviews and research to help you plan and prepare for today’s generation of shoppers.

EngagementONE Solution Overview

With Cognizant EngagementONE, your organization gets to know its customers as individuals—and provide the differentiated experience they expect.

7th Annual Shopper Study

Insights into the digital retail experience—retailers believe they are providing best-in-class customer experiences, but customer feedback indicates that retailers are out of sync.

Predictive Response to Combat Retail Shrink

By combining the statistical and mathematical rigor of advanced analytics with established business acumen and domain experience, retailers can ferret out and reduce shrinkage caused by fraud, non‑compliance, poor processes and organized crime.        

Customizing In-Store Shopping Experiences

Cognizant's 2012 Shopper Experience Study reveals that shoppers, while in stores, want to be recognized and appreciated. As every shopper is unique, retailers need to intentionally target shopper segments and personalize individual shopping experiences.             

Responding to a Price Transparent World: A Paradigm Shift for Retailers

Evolving technology and changing consumer behavior is creating pricing transparency that retailers must come to grips with to survive if not thrive in the near and long term.             

Stores Solutions | Retail IT Consulting | Cognizant Technology Solutions