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Helping department stores succeed by providing a superior customer experience.

Discounters face intense pressure within the industry and from every angle—from big box chains to global e-commerce providers. A sound business strategy plus the right solutions can help you enhance cost-competitiveness and keep shoppers loyal to your stores.

From loyalty and CRM systems to workforce management solutions, our team of retail and technology experts can help you revive existing markets, jumpstart new ones and provide seamless customer service within tight cost constraints.

CAPABILITIES

Omnichannel

Cognizant’s experts help retailers to find the right path to Omnichannel adoption for their brand, based on their customers, competitors and physical and digital assets.

Our consulting and expertise spans: 

  • Omnichannel strategy & roadmap
  • Cross-channel integration
  • E-commerce replatforming
  • International commerce
  • Digital commerce optimization
  • Mobile
  • Digital marketing
  • Agile delivery
  • Loyalty & CRM

Merchandising

Our retail expertise spans the merchandising value chain, including retail information management, merchandise financial planning, category management, assortment and space planning, pricing and promotion planning. 

Stores

Cognizant helps clients rethink the store experience to create more engaging and rewarding shopper interactions. We offer a wide variety of solutions for stores including:

  • Point of service
  • In-store productivity
  • Gamification
  • In-store service management
  • Shrink management

Supply Chain

We help clients solve complex supply chain problems, delivering value and savings along their transformation journey. Let our team show you how an integrated supply chain can create a retail experience without boundaries—and help your organization stay vital to shoppers.

Our supply chain consulting and services span:

  • Supply Chain Planning
  • Supply Chain Execution
  • Supply Chain Visibility

 

Retail Enterprise Services

Cognizant expertise with Oracle Retail, SAP, Manhattan, IBM (Sterling) and JDA combined with our global delivery and implementation best practices mean you get the highest quality solution delivered in the most cost‑effective manner.            

Discount Stores Solutions | Retail IT Consulting | Cognizant Technology Solutions