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Center for the Future of Work
Brick-and-mortar stores represent a big opportunity for retailers to connect with shoppers in meaningful, profitable ways. But to build market share, you must solve key store operations challenges such as customer service, workforce management, loss prevention and back-end operations.
Drawing on our retail expertise, we can empower you with new workforce and task management solutions, modernize your point-of-sale, improve employee productivity and engagement and boost your store operations’ bottom line.
Explore our viewpoints, solution overviews and research to help you plan and prepare for today’s generation of shoppers.
With Cognizant EngagementONE, your organization gets to know its customers as individuals—and provide the differentiated experience they expect.
Insights into the digital retail experience—retailers believe they are providing best-in-class customer experiences, but customer feedback indicates that retailers are out of sync.
By combining the statistical and mathematical rigor of advanced analytics with established business acumen and domain experience, retailers can ferret out and reduce shrinkage caused by fraud, non‑compliance, poor processes and organized crime.
Cognizant's 2012 Shopper Experience Study reveals that shoppers, while in stores, want to be recognized and appreciated. As every shopper is unique, retailers need to intentionally target shopper segments and personalize individual shopping experiences.
Evolving technology and changing consumer behavior is creating pricing transparency that retailers must come to grips with to survive if not thrive in the near and long term.