Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer

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Store competition is increasing. Gain the flexibility you need to sharpen your edge.

Department store managers need to work not only harder but smarter if they are to remain out front. Our Retail practice gives you the tools you need to succeed amid growing competition and increasingly complex supply chains.

From loyalty and CRM to workforce management solutions, we help you deliver seamless service to customers. In addition to basic POS and WFMS services, we can implement next-generation customer touchpoints like personal shopping assistants, kiosks and digital signage.



Cognizant’s experts help retailers to find the right path to Omnichannel adoption for their brand, based on their customers, competitors and physical and digital assets.

Our consulting and expertise spans:

  • Omnichannel strategy & roadmap
  • Cross-channel integration
  • E-commerce replatforming
  • International commerce
  • Digital commerce optimization
  • Mobile
  • Digital marketing
  • Agile delivery
  • Loyalty & CRM


Our retail expertise spans the merchandizing value chain, including retail information management, merchandise financial planning, category management, assortment and space planning, pricing and promotion planning.


Cognizant helps clients rethink the store experience to create more engaging and rewarding shopper interactions. We offer a wide variety of solutions for stores including:             

  • Point of service
  • In-store productivity
  • Gamification
  • In-store service management
  • Shrink management

Supply Chain

We help clients solve complex supply chain problems, delivering value and savings along their transformation journey. Let our team show you how an integrated supply chain can create a retail experience without boundaries—and help your organization stay vital to shoppers.

Our supply chain consulting and services span: 

  • Supply Chain Planning
  • Supply Chain Execution
  • Supply Chain Visibility

Retail Enterprise Services

Cognizant expertise with Oracle Retail, SAP, Manhattan, IBM (Sterling) and JDA combined with our global delivery and implementation best practices mean you get the highest quality solution delivered in the most cost‑effective manner.


Learn more about our latest retailing solutions.

4th Annual RIS/Cognizant Shopper Experience Study: Rise of the Individual Shopper

Shoppers' likes, dislikes and deal-breakers are revealed in this annual survey of 2,500 consumers. Learn how the retailing paradigm has shifted.

E-commerce Fulfillment Execution Essentials

As e-commerce quickly expands, consumers expect perfect order fulfillment: accurate, speedy and ultra-convenient. Here we provide a guide to sales fulfillment for e-tailers.

Unraveling the Customer Mind

Research shows that customers are better informed, more nimble, more selective and less loyal than ever.

Responding to a Price Transparent World: A Paradigm Shift for Retailers

Evolving technology and changing consumer behavior is creating pricing transparency that retailers must come to grips with to survive if not thrive in the near and long term.

Department Stores Solutions | Retail IT Consulting | Cognizant Technology Solutions