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Payer organizations must offer efficient, smart and rewarding interactions to today’s retail health consumers. Cognizant’s comprehensive solutions enable payer organizations to compete on customer-centricity and generate value from the industry’s shift to the consumer-driven individual health marketplace.
Our portfolio of tools and services enables health organizations to understand customer service, value and quality requirements; assess current levels of member engagement and satisfaction; and implement effective solutions, from transforming processes to identifying product and service enhancements.
Cognizant’s Consumerism Index™ tool will help you measure your organization’s consumer-centric performance so that you can identify opportunities, assess requirements and implement effective solutions to increase member growth and retention.
Health plans offering next-generation member experiences and service can build sustainable, long-term member relationships, reduce their cost of operations and gain significant competitive advantage in the retail health market.
Private exchanges provide payers with a competitive, value-generating solution to the challenges posed by public exchanges, employer cost control needs and the consumerization of healthcare.