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Center for the Future of Work
As one of the utility industry's leading IT consulting and service providers, we have expertise across the entire value chain. This includes retail, customer service, field service, energy management, smart grid, asset management, network operations and energy trading and risk management.
With our solutions experience and focus on new technologies such as the cloud, big data analytics and mobility, we can transform your business. Rely on us for help across multiple business areas, including compliance, customer experience and operational performance.
Cognizant partnered with PennEnergy to ask leading utility organizations how they are evolving utility engagement for a tech savvy consumer market and to advance utility customer service.
By developing proactive outage alerts, a highly functional digital customer interface and omni-channel consistency across customer service processes, PNM reduced service costs while empowering customers.
When a major North American utility began tracking its smart assets through their lifecycle, it was able to minimize costs, prevent failures, improve its warranty claims process and enhance the customer experience.
To transform from commodity power suppliers to innovative service providers, utilities must lead an emerging ecosystem that facilitates revenue decoupling, renewable energy and energy efficiency portfolio standards.
By creating a dynamic and responsive social media presence, utilities can enhance customer interaction and influence key decisions, turning dissatisfied consumers into advocates.
Today’s home area networks (HANs) provide energy efficiency to utilities and homes. What’s next: automated demand response (ADR), automated demand side management (DSM), dynamic pricing, and electric vehicle (EV) charging systems.