Winning in the digital age takes more than just a strong customer experience. Your CX must be highly relevant and directly connected with the rest of your value chain. You must break down organizational silos in the way you engage with customers, employees and partners.
Cognizant’s Enterprise Application Services (EAS) help clients across industries reimagine their digital CX, attract and retain a world-class workforce, engage their partner ecosystems more productively, and run their operations and financial organizations more efficiently.
By building a simpler, modernized landscape, Cognizant EAS can help you transform your business, achieve your key business goals—and win in the digital economy.VIEW OUR OFFERINGS
Recoding the Customer Experience
By embedding artificial intelligence (AI) and the internet of things (IoT) into their enterprise applications, consumer-facing organizations can cultivate lasting and profitable customer relationships. Hyper-personalized offers and services will help you deliver on the promise of digital.VIEW PDF
Cognizant is positioned in the Leaders quadrant for its CRM and CX implementation services, ability to execute and completeness of vision. We are confident our recognition is due to our strong market presence, high growth rate, strong technical implementation skills and our effectiveness at leveraging industry expertise in banking/securities, insurance, healthcare, life sciences, retail and travel/hospitality.*LEARN MORE
ISG Provider LensTM recognizes Cognizant as a leader for delivering an implementation methodology developed specifically for Salesforce Sales Cloud and the Service Cloud products. ISG also highlights our hybrid agile approach, dedicated Center of Excellence for large clients with sophisticated architectures and outstanding customer satisfaction rating.READ THE RESEARCH
Creating a truly relevant customer experience that keeps people engaged over time is now the competitive differentiator across industries. It isn’t about simply delivering a good, or better, experience. It’s about relating to customers the right way—every time.
Organizations that want to use state-of-the-market technology to manage and retain their workforce are rapidly turning to Oracle Cloud solutions to manage cost, improve functionality and maintain competitive flexibility. Cognizant developed a practical roadmap to help our clients adopt Oracle Cloud solutions as a part of their current Oracle investments.
Every business has the opportunity to digitally remaster its business model and associated products and services. Here are some of our latest examples of established businesses that we’ve helped think and act digitally.
The gain in market share of companies that believe data supports the customer experience.
(Source: “A Business and Technology Platform for a Disrupted World,” March 2016)
Your enterprise applications are at the core of your organization’s IT structure. Cognizant EAS help you digitally transform multiple front- and back-office business processes, including CX/CRM, HCM, SCM and finance/ERP.
Today’s consumers are more knowledgeable, connected and empowered. Digital disruption demands seamless, persuasive and personalized experiences across channels. Identifying the best CX technologies for your business is only the beginning; you must also adopt effective change management strategies to align your people and processes with your customer relationship goals.
Cognizant’s Digital Customer Experience experts can help you craft compelling customer experiences for the new omnichannel world. We’ll help you harness cutting-edge technologies to bring more context and intelligence to your customer interactions—and help you succeed in the digital era.
Evolution of CX Centers and Rise of AI
By 2020, customer experience (CX) will overtake price, product and service as the single biggest brand differentiator. Today’s companies need to re-invent their CX strategy with digital as the centerpiece to entice and excite the GenZ who will account for 40% of consumer base by 2020.VIEW PDF
Evolving workforce demographics. Complex HR business context. Mergers and acquisitions. Ever-changing regulations. Together, these factors create a dynamic shift in HCM and change HR business expectations.
The combination of our HCM domain expertise and digital HR offerings gives you a structured roadmap for end-to-end digital HR transformation. We leverage innovative transformation solutions to create a compelling employee experience, realize efficiency gains and drive business value.
By leveraging our long-standing technology partnerships, we can offer strong capabilities in leading HR platforms to provide best-of-breed digital HCM solutions.SEE HOW
Talent Optimization: Transforming HR and HCM for Business Growth
Organizations that want to optimize their talent must communicate this strategy to employees. A recent survey shows the relationship between HCM maturity and talent optimization.VIEW PDF
In the digital era, you must look beyond traditional supply chain processes to deliver value to the enterprise. Your new mandates: Revise value chains, fulfill dynamic customer needs, create unique CX and establish symbiotic supplier/partner relationships.
Cognizant’s Supply Chain Management practice collaborates with you to create high-performance supply chain solutions enabled by next-generation digital technologies.
Leveraging digital technologies modernizes your supply chain while reducing operational costs. You gain the speed and flexibility to respond to new challenges and opportunities without adding risk to ongoing operations.SEE HOW
Good to Great: Understanding Supply Chain Maturity
An effective supply chain is key to satisfying customers while maintaining the highest levels of efficiency and effectiveness. But not all supply chains are created equal. Start by considering the four stages of supply chain maturity. (First in a two-part series.)VIEW OUR PERSPECTIVE
Inconsistent markets. Changing regional regulatory and statutory requirements. Rapid technology developments. Each of these factors requires finance to continually assess and redesign business strategy to remain competitive.
We understand your complex finance environment, and we deliver the solutions you need to transform it—from platform-anchored and cross-platform solutions to business advisory and consulting services. Our integrated transformation methodology leverages best-in-class tools and accelerators to provide seamless solutions across industries, regions and operating models.
Our strategic alliances with key financial management software vendors enable cost-effective solutions and faster time to value.
Fixed-Scope Offerings for Oracle ERP Cloud
Customers can implement a next-generation financial management solution in the cloud in just 10 weeks. Our three fixed-scope offerings for Oracle ERP Cloud can be deployed easily, quickly and affordably to address pain points.VIEW PDF
Through our alliances with leading software vendors we help your business do more with your existing software platforms. No matter where you are in your digital transformation journey, we’ll leverage your platform to roadmap, implement and run your enterprise landscape for the digital world.
With users engaging with enterprises across multiple channels and with an increase in apps, data and devices, omnichannel integration must ensure a consistent UX across all customer touchpoints.
Cognizant’s Integrated Process Management experts have deep expertise across the connected digital enterprise space to help your organization accelerate digital transformation. With data becoming the differentiator, we have partnered with our top clients to integrate diverse applications across internal systems, partner ecosystems and external social platforms, effectively leveraging IoT, microservices and APIs.
We integrate digital solutions across hybrid cloud environments so your enterprise runs better. You can address complex integration needs that span geographies, and your applications can assume new roles in the business.
As enterprises continue to look for ways to optimize operational costs and provide differentiating CX, business process management needs to evolve in kind. Decision-making must be driven by AI, data, analytics and business rules to make the process real time, predictive and standardized.
Cognizant’s Intelligent BPM experts can help you drive robotic process automation that fosters a superior user experience, accelerates your shift to digital and achieves operational efficiencies enabled by predictive decision-making.
Our next-generation solutions, frameworks and methodologies—powered by industry best practices and extensive knowledge repositories—help us deliver unique value to your business while digitally transforming multiple front- and back-office processes.
Cognizant’s Oracle practice helps you navigate today’s digital shift. Our expertise spans the entire Oracle Stack, from engagement to transaction processing to modernizing core systems. We’re ahead of the curve in leveraging cloud, social and mobile enterprise application platforms to drive innovation and efficiency.
As an OPN Global Platinum Partner and Cloud Premier Partner, we help you implement the new operating models, processes and cloud-based information systems you need to remain competitive in today’s digital landscape while optimizing the value of your Oracle investment.LEARN MORE
In the digital age, enterprises are looking to deliver compelling customer experiences, automate processes and optimize operational costs. Customer service, sales effectiveness and operational excellence have emerged as the key paradigms of digital transformation. You need an end-to-end low-code/no-code platform for creating dynamic, scalable, multichannel solutions that encourage your customers to interact, purchase and stay engaged through their journeys.
Cognizant's Pega practice helps you create stellar customer experiences and automate processes for end-to-end customer engagement. Powered by advanced artificial intelligence and robotic automation, we deliver solutions that drive excellence in sales, marketing, customer service and operations. With deep expertise across the digital process automation and CRM space, we can help you enable the digital flip. Our new-generation solutions, frameworks and methodologies, powered by industry best-practices and extensive knowledge repositories, help us deliver unique value.
As a Platinum Level Global Strategic Consulting Partner of Pegasystems, we have delivered complex, multicountry transformation programs for our clients across industry verticals.LEARN MORE
Cognizant’s Salesforce experts have a deep understanding of emerging digital landscapes and evolving customer needs. We can deliver complex multicountry CRM transformation rollouts, as well as strong program management. We complement our strong expertise in digital design, mobile app design and digital UX with the Salesforce platform to bring industry-specific solutions to market.
As a Global Strategic Partner of Salesforce, we’ve collaborated with the company to develop next-generation proprietary CX tools and solutions that incorporate AI, communities, IoT, AR and VR across the sales, services and marketing functions.LEARN MORE
In today’s digital business, enterprises, clients, partners, end customers and employees all align in a single value chain. Consumerization of technology enables businesses to build intelligent enterprises and new digital business models, creating deeper customer engagement for more relevant and contextual customer experiences.
In Cognizant’s SAP practice, we help enterprises maximize business value in the digital economy. By driving digital acceleration, we can prepare you for the approaching autonomous business by unlocking the value of digital with industry-specific outcomes. Our extended service portfolio and business solutions help you gain competitive leadership, discover new revenue streams and achieve business agility—all with the operational mandates of cost and efficiency.LEARN MORE
We form partnerships and strategic alliances with world-class organizations to expand our service offerings and deliver comprehensive solutions to clients. Strategic alliances with the world’s leading companies enable us to provide complete solutions to your business and IT challenges.
Together, Cognizant and Microsoft are accelerating digital transformation for our customers. Partners for 15 years, we have a mutual focus on putting the customer first. We are helping our customers rethink, reinvent and rewire their organizations to unleash new potential with a mobile-first, cloud-first approach.
Cognizant and Oracle have been collaborating for over 18 years to provide customers with compelling solutions. This strategic alliance, Oracle’s extensive list of innovative technologies and Cognizant’s impressive industry-product-system integrations expertise has helped our customers streamline business processes, improve decision-making and fast-track business transformations.
As a Pega platinum alliance partner, Cognizant has a deep Pega practice—both in the number of consultants as well as in the experience and expertise of implementing Pega technology. Specifically, Cognizant BPM and CRM solutions leverage our consultants’ deep expertise and experience on the Pega platform to transform business processes and enable operational efficiencies that unify the customer experience.
In recognition of Cognizant’s industry knowledge, high number of Salesforce certifications, strong client satisfaction score, global delivery reach, thought leadership and experience in applying Salesforce’s Customer Success Platform, Cognizant is a Global Strategic Partner within Salesforce’s partner ecosystem.
As one of SAP's elite Global Services partners, Cognizant has been helping large organizations harness SAP's applications to achieve process excellence since 2005. In addition, we partner with SAP as a Certified Global Application Management Services (AMS) provider and a Certified SAP Global Hosting and Cloud Services provider.
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Gartner: Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick Sullivan, Ed Thompson, 7 February 2019.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. The report was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.