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Unlock Future Growth

REIMAGINE PROCESSES TO OUTPACE CUSTOMER EXPECTATIONS

Leverage the power of digital to create operational agility and unlock new revenue streams.

THE EXPERIENCES CUSTOMERS EXPECT REQUIRE DIGITAL PROCESSES AT THE CORE


Customers today expect compelling experiences.

The days of forcing customers to align with your company's legacy processes are numbered. If you don't offer customers new digital products, services and experiences—someone else will.

Instead, envision how the power of automation, platforms and analytics—augmented with Cognizant's deep industry and technology expertise—can elevate your core operations to support new digital capabilities.

With revived and reimagined processes, companies can unlock value in real time. Whether it’s through your call center, on the sales front-line or in a wide array of other customer-facing scenarios, we help you focus on the customers, not the process.

How the New England Healthcare Exchange Uses Automated Decision Support to Reduce Waste and Deliver Timely Care

A pilot program to automate medical and administrative policies conducted by Cognizant, New England Healthcare Exchange Network and Informatics in Context, revealed significant time and cost savings. This proven solution can be scaled to produce effective outcomes for health insurance companies and providers worldwide.

VIEW PDF

LATEST THINKING

$770B

in revenue growth by 2018 from digitizing processes.

SEE HOW

SERVICES

ALIGN PROCESSES TO CUSTOMERS


Digital has dramatically and fundamentally changed operations, blurring the lines between processes and opening up extensive opportunities to service customers and grow revenue.

We’re helping clients see and understand digital opportunities with robust assessments, strategic vision and prudent change management plans that empower intelligent operation transformation to exceed customer expectations and unlock future revenue growth.

  • PROCESS CORE

    INFUSING THE VERY CORE OF BUSINESS WITH VALUE

    Our Process Core is the foundation of our framework. This initial step creates an agile, yet strong foundation for growth. Framework components include:

    People DNA

    Ensures that we have the right skill sets and training needed to support our clients in the digital value chain.

    Visual Management

    Creates a system of transparency and reporting for better operational management.

    Risk and Controls

    This area serves as one of the most important elements of the Process Core. This feature helps in identification, tracking and mitigation of the risks identified in the process at all the stages of the lifecycle, right from pursuit to transition to delivery. When process quality and accuracy are intact, we ensure “zero surprises” affect clients.

    Health Dashboards

    These function as early warning signals. Similar in scope to the best health dashboards available, Cognizant Health Dashboard goes beyond providing early warning scoring; it also identifies process areas needing attention.

    Robotics Process Automation (RPA) Analytics

    RPA is one of the ways of automating processes and is among the strongest elements of the Process Core as it can pave the way to higher level solutions and platforms. It reduces the non-value adding steps in the process. Working in combination with analytics, RPA improves the predictability of how the process is evaluated.

  • PROCESS EXCELLENCE

    OPERATIONS THAT OUTPERFORM INTELLIGENTLY

    Process Excellence is the most important part of our framework because it plays a key role in mapping client processes. Also, it identifies what can be digitized, uncovers performance against industry benchmarks, identifies competitors and determines client ranking in the market to identify additional targets for growth.

    The elements of Process Excellence are:

    Intelligent Industry Maps

    Identifies for each business and vertical what work is currently complete in the market and what is still in development. The goal is to assess client capabilities and understand growth opportunities.

    Delivering Business Outcomes

    Encompasses the benchmark scores for each of the types of work that is underway and tracks the key metrics influencing the overall benchmark score. Linking this component with the Intelligent Industry Maps provides a clear view of client engagement details.

    Value Stream Mapping

    Serves as the best way of measuring and mapping our processes. This tool identifies waste and opportunities to streamline the processes.

  • PROCESS REIMAGINE

    DIGITAL DISRUPTIONS THAT DRIVE RESULTS

    This part of the framework represents the top of the digital pyramid because it envisions all the productivity goals that the organization seeks to achieve. Process Reimagine involves a way of disrupting existing processes, thinking and systems, looking beyond everyday thinking to enable full-on digital thinking. Key elements include:

    Digital Insights

    Reimagines all processes as digital, making them available to customers and clients in real time and wherever they are using any device.

    Design Thinking

    Involves looking at the same process differently. What if the process were built again from scratch? What systems would change? What disruptions would yield the best result?

    Intelligent Process Automation

    Reimagines a future state in which all platforms and solutions can automatically adjust to changing market conditions.

    Process Expertise

    Includes the industry expertise and focus on future technologies that Cognizant offers to each vertical market we serve.

How Digitally Cognizant businesses are reinventing themselves

Digital is transforming how we work, live and play. Yet most organizations struggle to create a digital presence that matters. Thriving in today’s dynamic digital economy requires creating new business models, automating essential processes and assembling the best systems and technologies that can power more effective ways of working. Our Digitally Cognizant blog offers insights to help leading companies put digital’s promise into practice.

VISIT THE DIGITALLY COGNIZANT BLOG

IN THE NEWS

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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