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Embrace Intelligent Operations

ENRICH CUSTOMER EXPERIENCES WITH INTELLIGENT AUTOMATION

Gain speed, scale and agility with intelligent automation so you can move at pace and adapt to digital customers, while improving business performance.

SYSTEMS THAT DO. SYSTEMS THAT THINK. SYSTEMS THAT LEARN.


Transform processes to increase agility and deliver great customer experiences. With intelligent automation, businesses operate faster, scale more efficiently and compete more effectively in the digital economy.

Businesses today exist in an era of globalization, hyper-competitiveness and ever accelerating business cycles. To succeed, companies must become more agile to respond to customers in sync with their changing demands, reduce operational complexity and innovate at a faster pace—all at the same time and at less cost.

Envision a full-scale digital business where processes are automated, embedded with intelligence and so in tune with your markets that the platform changes in lockstep with the evolving ways customers buy and use your products.

Cognizant offers three types of automation:

  • “Systems That Do” for process automation that mimics human actions to process information
  • “Systems That Think” for processes that apply judgment while doing work
  • “Systems That Learn” for processes that recognize patterns and apply logic to execute tasks

Bots and Banking: Staying Ahead of the Innovation Curve

When it comes to technological innovation, financial services firms have forever been trendsetters. Banks are now leading the way in robotic process automation, unleashing a new generation of machines on high-volume rote and routine work that are aimed at containing costs, accelerating time to market and, most importantly, keeping customers loyal and happy.

VIEW PERSPECTIVES HIVECENTER™

LATEST THINKING

$700

Million per Company by 2018

is the amount leading companies can expect to gain in bottom- and top-line improvements by digitally rewiring all their core processes.

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OFFERINGS

STREAMLINE.
ENGAGE.
PERFORM.


The Intelligent Process Automation practice delivers on three key outcomes:  

  • The need to become more agile
  • The imperative to innovate at a faster pace
  • The ability to reduce cost and operational complexity

Cognizant helps you achieve your mandate for operational efficiency—and ultimately for running different and digital.

  • ROBOTIC PROCESS AUTOMATION & AUTOMATION SOLUTIONS

    OPTIMIZE OUTCOMES WITH OPERATIONAL INTELLIGENCE

    Robotic process automation technology—software robots that eliminate manual labor—helps organizations enhance their customer experience by eliminating human errors and reducing labor costs.

    Some of the process automation solutions we can implement quickly include: 

    • Banking/Insurance: Claims, audits, new business underwriting and support, policy servicing, agency set up and financial reconciliation
    • Pharmaceutical: Serious adverse event reconciliations, pharmacovigilance processing, clinical data management, medical coding and redaction
    • Healthcare: Enrollment and billing, claims adjustment and processing, network management, provider dispute and provider financial management
    • Retail: Order management, digital marketing, reports automation, procure-to-pay, record-to-report, order-to-cash and store support
  • ACHIEVE PROCESS AND OPERATIONAL AUTOMATION

    REDUCE OPERATING COSTS. BOOST CUSTOMER SERVICE.

    Using our proven Process ONE framework, we help customers define and baseline their operating model, as well as identify automation areas. 

    With Process ONE, you can automate both existing and new processes. We help you achieve new levels of operational efficiency and create a disruptive value proposition that:

    • Integrates systems to enable processes, work tracking and quality management
    • Includes document management solutions that integrate with OCR and learning systems
    • Implements capacity and resource forecasting solutions for back-office systems and contact centers
  • TRANSFORM WITH AUTOMATION AS A SERVICE

    TRANSFORM TO DELIVER TANGIBLE OUTCOMES

    Rely on Cognizant’s service solutions for:

    • Inspiration—Benchmarking and Competitive Analysis: This component offers insight into the automation market and trends.
    • Ideation—Organization Assessment: This component identifies opportunities to increase efficiency and decrease costs through automation.
    • Integration—Rapid Prototyping: This component enables you to prototype a defined number of business use cases rapidly.
    • Implementation—Deployment: This component enables you to transform final use cases into full solution development.

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Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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