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If your business is like most, then old, manual customer service, sales and finance operations are riddled with costly inefficiencies and complexity. That’s not a good look for today’s customers, who expect seamless omnichannel and digital self-service capabilities.
Enter Cognizant. We’ll design, develop and implement customer service, sales and finance processes—with digital at the core—to simplify your operations, reduce your costs and unlock new ways of engaging your customers. Cognizant helps you attain omnichannel and digital self-service capabilities, combine your disparate processes and reconfigure your operating models to streamline and automate workflows.
Backed by smart analytics, new-age metrics and continuously optimized managed services, we apply digital at scale to modernize how you work, and where you focus your time and energy.
How to ensure that QA teams support business continuity while working virtually
IT and IT-enabled services organizations play a vital role in assuring business continuity. Now working from home, QA groups must take assertive steps to collaborate and safeguard critical client information.VIEW PERSPECTIVES
customer satisfaction with interaction analytics solution.LEARN MORE
We bring together people, process and technology to deliver high-quality customer service, sales, and finance and accounting shared services that cost-effectively reduce complexity and risk. By reconfiguring operations with a digital workforce comprised of humans and bots—and agile processes that continuously evolve and adapt to digital capabilities—we help reduce customer effort and increase operational efficiency and effectiveness.
How do you make it easy for your customers to do business with you? How do you engage them before someone else does? Or thrive in the market that requires wider reach but lower margins?
The answer is to digitize service and sales.
Cognizant Next Gen Sales and Service Transformation integrates the latest in ecommerce, omnichannel customer management (text, mail and chat), marketing automation, biometric authentication and analytic tools to drive radically enhanced customer experience management. It fuels revenue growth and enhances efficiencies by improving:
Our offerings are based on plug-and-play technologies that enable you to communicate and engage with customers seamlessly across different channels, to reduce customer effort and better engage with them.
Meanwhile, continuous monitoring and tracking of key moments in the sales cycle, along with enhanced analytics, give you better business insights and further improve customer experience.
Ultimately, we take you on an accelerated digital journey to revenue growth, operational efficiency and workforce transformation, where you stay closer to your customers and get ahead of your competitors by transforming your customer contact centers into intelligent experience centers of the future.LEARN MORE
At many companies today, finance and accounting functions are overly focused on operations instead of proactively driving business outcomes and compliance. With multiple legacy systems, poor data quality and non-standard processes, companies need services to stabilize operations and drive lower costs, and higher productivity and revenue opportunities.
Cognizant offers an orchestration layer for finance and accounting—a cloud-based platform with built-in workflows that connect to multiple legacy systems with an embedded analytics engine for real-time visibility to monitor business metrics. Combining disparate processes into a unified whole—backed by operational insights and continuously optimized managed services—we help you optimize working capital and reduce operating cost and days sales outstanding (DSO) to enhance financial control and support for complex regulatory requirements.
Our agile operating model provides a proven framework to integrate employees into ready-to-deploy, industrialized processes that enhance customer and employee experiences with hyper-efficiency.LEARN MORE
Cognizant helps you create a customer-first shared services process and rework your operating model to streamline and automate workflows.
Now, envision how the power of intelligent automation, digital platforms and smart analytics—augmented with Cognizant's deep industry and technology expertise—can elevate your core operations to support new digital capabilities.
With revived and reimagined processes, companies can unlock value in real time. Whether it’s through your call center, on the sales front-line or in a wide array of other customer-facing scenarios, we help you focus on the customers, not just the process.
We’re helping clients see and understand digital opportunities with robust assessments, strategic vision and prudent change management plans that empower intelligent operational transformation to exceed customer expectations and unlock future revenue growth.