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Simplify Digital Operations

MAKE THE PROCESS A PLATFORM TO OUTPERFORM

With BPaaS, process management transforms from a cost center to a competitive differentiator.

RECALIBRATE YOUR APPROACH TO MANAGING BUSINESS PROCESSES


Leading enterprises are leveraging Business Process as a Service (BPaaS) to deliver superior customer experiences and unprecedented outcomes.

By leveraging the platform as the process, clients rapidly gain the operational agility, speed and scale to exceed customer expectations. Used strategically, companies are rapidly improving how they service customers—with digital capabilities at the core—to outcompete competitors and lead markets.

We’re helping savvy leaders reimagine processes with the power of digital and implement the process infrastructure and technology to operate and manage the process end-to-end to keep clients focused on their core business and driving outcomes.

We’re also taking the reins on client’s existing operations, transforming traditional ways of working to create more effective operating models with digital at the core, and freeing up dollars for clients to invest in innovation and transformation.

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Digital Process Acupuncture: How Small Changes Can Drive Real Results

Our latest research reveals that by applying digital remedies to precisely targeted process areas, organizations can relieve operational stress and generate improvements. This yields outsized results that ripple across the process value chain.

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LATEST THINKING

OFFERINGS

MOVE OPERATIONS CLOSER TO CUSTOMERS


In a digital world, the platform becomes the process. BPaaS platforms allow you to keep delivering the products customers want today—while quickly preparing to deliver what they’ll want tomorrow.

  • BANKING

    ELEVATING BANKING CAPABILITIES

    Reconciliations

    Consider this solution as a:

    • Component of post-trade utility suite 
    • Standalone managed service on industry-leading platforms to consolidate reconciliations across buy- and sell-side operations.
       
    Client Lifecycle Management

    Leverage this service catalog for:

    • Fully integrated IT and operations managed services
    • Client onboarding
    • Know Your Customer (KYC) refresh and remediation
    • Customer and enhanced due diligence
    • FATCA remediation and regulatory reporting
       

    Digital Customer Due Diligence

    With industry pressures and changing customer expectations, it has never been more important for financial services organizations to offer a fast and efficient client onboarding experience.

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  • INSURANCE

    PROPELLING OPERATIONS THROUGH PLATFORMS

    Cloud computing has the potential to provide significant benefits to the insurance industry, including cost savings and operational flexibility, faster deployment and access to new markets. The platform accommodates agent/broker portals, billing, underwriting, administering policy and managing claims.

    LifeAdmin Core

    This platform offers in-force policy administration services as a service hosted on the Cognizant cloud. It includes robust security controls delivering harmonized business processes for managing individual life books.

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    Unified Insurance Platform

    This cloud-based solution provides comprehensive policy, underwriting, billing and claims services to P&C insurers. Modern digital solutions—covering systems of engagement, analytics and automation—complement core business components.

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    Cognizant OptimaMedWise

    Designed for medical necessity review and use, this platform combines a technology with clinical services delivered by registered nurses. It reduces medical claims leakage and the insurer’s loss ratio.

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    Cognizant OptimaWrite

    A unified life insurance point-of-sale solution, OptimaWrite is an underwriting and customer service platform that engages customers with an efficient, modern and seamless sales experience. Commercial and specialty insurers and their agents can effectively submit, evaluate, price and quote risks.

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  • HEALTHCARE

    TRANSFORMING WELLNESS TO THE CORE

    Managing healthcare with a BPaaS solution provides the ability to leverage best-in-class technology built on standards that can be configured to each business without major capital outlays. Enable faster time to market, compliance with regulations and reduced costs. The platform enables payer systems, service rating solutions, digital healthcare awareness, care management and medical administration.

    Payer BPaaS 

    This end-to-end payer platform includes claims management, enrollment and billing, provider management, benefits administration, product configuration, care management, member and provider services, appeals and grievances. The solution leverages leading business process services and the latest digital technology in a virtually-managed, outcome focused as a service model to help payers simultaneously pursue the agenda of administrative transformation, growth and innovation.

    StarSERV

    The StarSERV Medicare Star Rating Improvement solution aggregates clinical and administrative data for Medicare Star Rating Performance Measures into a single, actionable view. The platform drives collaboration and can be extended to include prospective Star Assessment and Improvement Software for Medicare and Medicaid.

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    Health TranZform

    This platform provides 360-degree digital awareness to health plans for higher performance through engagement, price transparency, collaboration and network intelligence. The engine behind the TranZform solution, referred to as the digital integration layer, orchestrates complex bi-directional transactions, data and communications by connecting to multiple systems of record such as payer core systems, provider EHR systems and physician practice management systems. It delivers secure, de-identified, contextual data from each interaction within the healthcare ecosystem.

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    CareAdvance Enterprise

    This care management platform automates Medical Management workflows and communications in support of case, disease, utilization and population health management.

    Medicare Management Solutions (TMS)

    This platform integrates with core administration systems to provide a variety of Medicare-specific tools. Cognizant monitors CMS requirements, rules and regulations and provides frequent updates with the TMS-maintenance package, which is based on CMS HPMS.

    ClaimSphere HEDIS

    Certified by NCQA, the Healthcare Effectiveness Data and Information Set (HEDIS) platform is designed to plan, monitor, intervene and improve HEDIS scores and the quality of care offered to members.

    Onvida

    This solution is a multichannel contact engagement platform that provides payers with an enhanced engagement experience, faster resolution and fewer calls. Onvida is delivered as a service for healthcare clients and has the following key features: intelligent desktop, multichannel engagement, hybrid cloud multi-tenant hosted infrastructure with IVR, telephony, chat, video, fax, documents, email and mobile. It also supports out-of-the-box call and KPI analytics and reporting using on-demand dashboards.

  • LIFE SCIENCES

    BOOSTING CLINICAL OPERATIONS

    Cognizant’s ongoing development on BPaaS platforms has enabled us to offer services in areas of discovery, clinical data management (CDM), clinical operations and remote monitoring and regulatory services.

    Our CDM BPaaS solution—supported in partnership with key vendors such as Oracle, Medidata and SAS—is a multitenant-hosted platform developed and managed by Cognizant. Based on our process studies and active involvement with various quality, training and process excellence groups, CDM enables us to assume end-to-end ownership and achieve business outcomes allowing a customer to focus on their core activities. By combining process and technology, we offer flexible yet scalable pay-per-use solutions: clinical data management as a service and pharmacovigilance as a service.

    Cross Industry Solutions
    Catalyst

    This accounts payable solution automates end-to-end accounts payable processing.

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    Onvida

    A multichannel program and intelligent desktop, Onvida integrates people, processes and Cognizant’s cloud platform suite delivered as a service to engage contacts across all channels. It achieves measurable ROI faster and at a lower cost.

INDUSTRY SPOTLIGHT

RETAIL

TIME FOR RETAIL THERAPY WITH DIGITAL PROCESS ACUPUNCTURE

See which processes retailers are targeting for digital investment, the returns on their investments and the critical concerns driving future growth.

How Digitally Cognizant businesses are reinventing themselves

Digital is transforming how we work, live and play. Yet most organizations struggle to create a digital presence that matters. Thriving in today’s dynamic digital economy requires creating new business models, automating essential processes and assembling the best systems and technologies that can power more effective ways of working. Our Digitally Cognizant blog offers insights to help leading companies put digital’s promise into practice.

VISIT THE DIGITALLY COGNIZANT BLOG

IN THE NEWS

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

 Let's talk about how digital can work for your business.

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