By leveraging the platform as the process, clients rapidly gain the operational agility, speed and scale to exceed customer expectations. Used strategically, companies are rapidly improving how they service customers—with digital capabilities at the core—to outcompete competitors and lead markets.
We’re helping savvy leaders reimagine processes with the power of digital and implement the process infrastructure and technology to operate and manage the process end-to-end to keep clients focused on their core business and driving outcomes.
We’re also taking the reins on client’s existing operations, transforming traditional ways of working to create more effective operating models with digital at the core, and freeing up dollars for clients to invest in innovation and transformation.VIEW OUR OFFERINGS
Business Process as a Service for Utilities: From Meter to Cash
From a meter to cash (M2C) perspective, BPaaS allows utilities to more effectively meet ever-increasing customer expectations for enhanced customer service experiences and broader service choices, while shifting to a less expensive Op-Ex model from a Cap-Ex structure.VIEW PDF
In a digital world, the platform becomes the process. BPaaS platforms allow you to keep delivering the products customers want today—while quickly preparing to deliver what they’ll want tomorrow.
Cognizant offers a broad range of post-trade services. Combining deep domain expertise and best-of-breed scalable technology through an extensive partner network, we are able to provide operations, analytics, robotics and reporting services as a holistic, hosted BPaaS offering to our clients.
We offer end-to-end BPaaS capabilities in the following areas:
Digital Customer Due Diligence
With industry pressures and changing customer expectations, it has never been more important for financial services organizations to offer a fast and efficient client onboarding experience.VIEW PDF
Cloud computing has the potential to provide significant benefits to the insurance industry, including cost savings and operational flexibility, faster deployment and access to new markets. The platform accommodates agent/broker portals, billing, underwriting, administering policy and managing claims.
This platform offers in-force policy administration services as a service hosted on the Cognizant cloud. It includes robust security controls delivering harmonized business processes for managing individual life books.LEARN MORE
This cloud-based solution provides comprehensive policy, underwriting, billing and claims services to P&C insurers. Modern digital solutions—covering systems of engagement, analytics and automation—complement core business components.LEARN MORE
Designed for medical necessity review and use, this platform combines a technology with clinical services delivered by registered nurses. It reduces medical claims leakage and the insurer’s loss ratio.LEARN MORE
A unified life insurance point-of-sale solution, OptimaWrite is an underwriting and customer service platform that engages customers with an efficient, modern and seamless sales experience. Commercial and specialty insurers and their agents can effectively submit, evaluate, price and quote risks.LEARN MORE
Managing healthcare with a BPaaS solution provides the ability to leverage best-in-class technology built on standards that can be configured to each business without major capital outlays. Enable faster time to market, compliance with regulations and reduced costs. The platform enables payer systems, service rating solutions, digital healthcare awareness, care management and medical administration.
This end-to-end payer platform includes claims management, enrollment and billing, provider management, benefits administration, product configuration, care management, member and provider services, appeals and grievances. The solution leverages leading business process services and the latest digital technology in a virtually-managed, outcome focused as a service model to help payers simultaneously pursue the agenda of administrative transformation, growth and innovation.
This platform provides 360-degree digital awareness to health plans for higher performance through engagement, price transparency, collaboration and network intelligence. The engine behind the TranZform solution, referred to as the digital integration layer, orchestrates complex bi-directional transactions, data and communications by connecting to multiple systems of record such as payer core systems, provider EHR systems and physician practice management systems. It delivers secure, de-identified, contextual data from each interaction within the healthcare ecosystem.LEARN MORE
This care management platform automates Medical Management workflows and communications in support of case, disease, utilization and population health management.
This platform integrates with core administration systems to provide a variety of Medicare-specific tools. Cognizant monitors CMS requirements, rules and regulations and provides frequent updates with the TMS-maintenance package, which is based on CMS HPMS.
Certified by NCQA, the Healthcare Effectiveness Data and Information Set (HEDIS) platform is designed to plan, monitor, intervene and improve HEDIS scores and the quality of care offered to members.
This solution is a multichannel contact engagement platform that provides payers with an enhanced engagement experience, faster resolution and fewer calls. Onvida is delivered as a service for healthcare clients and has the following key features: intelligent desktop, multichannel engagement, hybrid cloud multi-tenant hosted infrastructure with IVR, telephony, chat, video, fax, documents, email and mobile. It also supports out-of-the-box call and KPI analytics and reporting using on-demand dashboards.
Cognizant’s ongoing development on BPaaS platforms has enabled us to offer services in areas of discovery, clinical data management (CDM), clinical operations and remote monitoring and regulatory services.
Our CDM BPaaS solution—supported in partnership with key vendors such as Oracle, Medidata and SAS—is a multitenant-hosted platform developed and managed by Cognizant. Based on our process studies and active involvement with various quality, training and process excellence groups, CDM enables us to assume end-to-end ownership and achieve business outcomes allowing a customer to focus on their core activities. By combining process and technology, we offer flexible yet scalable pay-per-use solutions: clinical data management as a service and pharmacovigilance as a service.
This accounts payable solution automates end-to-end accounts payable processing.LEARN MORE
A multichannel program and intelligent desktop, Onvida integrates people, processes and Cognizant’s cloud platform suite delivered as a service to engage contacts across all channels. It achieves measurable ROI faster and at a lower cost.
See which processes retailers are targeting for digital investment, the returns on their investments and the critical concerns driving future growth.