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THE DIGITAL FUTURE IS HERE

Reimagining customer experiences and operations

20 initiatives, four years
Thanks to our consulting team, a private bank is ready with a roadmap to guide its digital transformation.

The future of advice is scale and speed.

With AI and analytics, it’s also personalized. We partner with wealth managers to solve business challenges that range from client and platform strategy to operations.

PROOF POINTS
Improve data integrity and control

Discover how a global investment bank modernized its reconciliations and control standards to reduce the time to onboard new controls.

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Defining a Digital Vision

To offer clients and high-net-worth clients a better wealth management experience, a private bank defined its vision and digital operating model.

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YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?

Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

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It all starts with your customers.

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It all starts with your customers.

Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

How do we do it?

01

By helping you build a Digital Business

Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

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02

A Digital Business with Digital Operations

Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

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03

A Digital Business with Digital Operations powered by Digital Systems & Technology

Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

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Customized Business Solutions

We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

Packaged Industry Solutions

To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

Create value. Everywhere.

Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

01 Digital Business

Go beyond supporting business and advance it.

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02 Digital Operations

Reimagine and create new digital processes.

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03 Digital Systems & Technology

Simplify, modernize and secure your IT backbone.

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CAPITAL MARKETS ECOSYSTEM

Targeted solutions

Smart packaged solutions to transform for the digital age.

Front-Office Optimization

Our family of digital solutions and services boost advisor productivity and organizational effectiveness across lines of business and booking centers.

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Client Onboarding

Reduce wealth-management onboarding times with our holistic approach and clean, modern customer experience.

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CCPA Services

The systems and processes you need to comply with the California Consumer Privacy Act (CCPA) when it takes effect on January 1, 2020.

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Additional capabilities

  • CORE PLATFORM MODERNIZATION

    GAIN THE BENEFITS OF A CORE PLATFORM

    Modernizing core operating platforms is a critical first step in digital transformation. Your organization gains improved decision support for the front office as well as functions such as credit, compliance and risk. Improve straight through processing (STP) rates and operational efficiencies. Most important, the streamlined, enriched data supply chain becomes a foundation for transforming client and advisor experience and leveraging analytics and AI.

    Cognizant Core Platform Modernization includes: 

    • Design of front-to-back business architecture 
    • Review and reengineering of core business processes 
    • Identification of gaps and customization needs 
    • Rollout of the operating platform, including migration of data to the target platform and change management
  • MIDDLE OFFICE AUTOMATION

    IMPROVE AND AUTOMATE THE MIDDLE OFFICE

    The middle office is your opportunity to drive process standards, client self-service and automation. 

    Cognizant Middle Office Automation offerings include: 

    • Process management 
    • Technology assessments and recommendations, including workflow, CRM, case management and document management 
    • Robotic process automation (RPA) 
    • Assessment of legacy risk and compliance processes to improve client SLAs and overall costs to serve
  • ADVISOR WORKSTATION AND CLIENT PORTAL REDESIGN

    PROVIDE HOLISTIC ADVICE, OPTIMAL CX

    Support day-in-life of your financial advisors and their clients. Cognizant Advisor Workstation and Client Portal Redesign provides optimal experience and improved SLAs, adoption and performance. Our teams analyze processes, information sharing and collaboration needs across front, middle and back offices.

    Cognizant Advisor Workstation and Client Portal Redesign offerings include:

    • Client and advisor research, experience design, prototyping
    • Functional assessment for workstation and portal capabilities based on business model, personas, omnichannel needs
    • Features and roadmap creation for new experiences
  • FRONT OFFICE TARGET OPERATING MODEL

    SHAPE A BUSINESS ARCHITECTURE THAT DELIVERS VALUE

    With global standards for processes and performance, your firm can optimize advisor productivity and customer experience, and better evaluate technology solutions. You can also drive revenues with new wealth management products. 

    Cognizant Front Office Target Operating Model includes:

    • Standard approach to engage with leaders in booking centers
    • Detailed local assessments (“pain points”) 
    • Aggregate findings
    • Global recommendations and local operating model “playbooks”
    • Roadmap and detailed priorities to move from planning to execution
  • AI-ENABLED ADVICE AND SERVICE DELIVERY

    DEEPEN CUSTOMER CONTEXT AND PREDICTIVE ANALYTICS

    With AI-enabled advice and service delivery, your organization can incorporate systems of engagement data with systems of record, such as custodial and transaction data. The result is greater insight into your clients and more personalized advice.

    Cognizant AI-Enabled Advice and Service Delivery includes:

    • Client and advisor research across wealth management segments
    • Data relationships and model building to address specific business needs
    • Insights to action modeling for advice and service delivery across front, middle and back office
  • BLOCKCHAIN SOLUTIONS

    TAP INTO REAL-WORLD DISTRIBUTED LEDGER APPLICATIONS

    At Cognizant, we’ve taken blockchain beyond the innovation lab and into our clients’ business processes.

    From tracking and transferring money or inventory to post-financial settlements and smart insurance contracts, blockchain’s potential to transform spans industries and applications.

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How to address emotions of money by humanizing banking

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THOUGHT LEADERSHIP

Latest thinking

Wealth Management: How Digital & Learning Algorithms Advance Holistic Advice
Find out why the next generation of wealth advisors are optimistic about the impact of digital client experiences and AI on financial advice.
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How Financial Institutions Can Capitalize on the Emotions of Money
Learn how customer experiences that blend the human touch with smart automation and AI can help financial institutions improve consumers’ emotional connection with money.
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Digital Engineering: Top Three Imperatives for Banks and Financial Services Companies
Practical strategies to grow market share and build modern digital capabilities.
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