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DIGITAL PERSONAL FINANCIAL SERVICES

Keep customers at the center

Keep customers at the center

2.2 million
mobile and online customers onboarded when a leading U.S. bank migrated to an online banking platform.

Build customer-centric experiences. 

Your customers want to do their banking in new ways. With our integrated suite of services, they can. Our teams help you build technology and operating models for the future. Whether your focus is retail or commercial, create next-gen, end-to-end experiences that deliver more efficient operations and processes.

PROOF POINTS
Reimagine online and mobile banking 

Discover how a U.S. bank energized its mobile and online platform with a new UI and automation that reduced functional testing by 80%.

READ THE CASE STUDY
Virtual US bank creates next-gen experience

Account origination time, reduced from three to four days to a few hours

READ THE CASE STUDY
BANKING ECOSYSTEM

Targeted solutions

Smart packaged solutions to help banks transform for the digital age.

CCPA Services

Prepare for the systems and processes you need to comply with the California Consumer Privacy Act (CCPA).

Additional capabilities

  • PAYMENTS MODERNIZATION

    IMPROVE CUSTOMER EXPERIENCE

    Update legacy payments systems and ensure customer convenience by implementing Global PayPlus (GPP) payment processing engine along with wrappers on top of the platforms. 

    Cognizant Payments Modernization includes:

    • Rich user experience on top of GPP core payment processing engine
    • Important capabilities such as initiating domestic (BOOK & FED) and international wires (SWIFT), voice wire customer management and voice wire processing (IVR) 
    • Modernize legacy domestic and international wire transfers
  • MULTI-BANKING CASH MANAGEMENT

    TRANSFORM AND SIMPLIFY

    Our solution transforms the often expensive, complex approach to multi-banking. 

    Cognizant Multi-Banking Cash Management offerings include:

    • Integrated online and multi-banking platform 
    • Flexible display options
    • Online onboarding of third-party accounts
    • Single login for liquidity overview across banking relationships 
    • Simplified data aggregation 
  • FX PAYMENT ENGINE

    MAKE GLOBAL CURRENCY PAYMENTS

    Cognizant FX Payment Engine enables you to make global currency payments to almost any part of the world and book FX deals. By eliminating the need for multiple Nostro accounts, your organization lowers operational costs. 

    Cognizant FX Payment Engine’s key features include

    • Scalable solution 
    • JEE platform based on SOA 
    • Separate portals for payers, client services, operations and user support
SHOWCASE

Featured work

BANKING

Transforming Money Management Experience for a Multinational Bank

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    The Challenge

    A multinational bank sought to provide its millions of retail banking customers across Canada the ideal digital money management (DMM) experience, one that would transform day-to-day money management into an engaging, multi-feature mobile banking experience. It would integrate features like spending comparisons, spending limits and account aggregation, so customers can see all their accounts on one mobile banking app as well as derive insights from their spending and saving habits.

    The company engaged Idea Couture, Cognizant’s digital innovation, strategy and design firm, to develop a DMM experience that would serve customers while also positioning the bank as a leader in digital customer experience design.


    Our Approach

    The first objective was to determine the principles that would guide our design and development work. For that, we conducted context labs to uncover rich, actionable insights into the social, cultural, personal and professional practices that shape people’s everyday lives. This resulted in three design principles, which then guided our development of 12 digital experience concepts.

    After narrowing down the list to the highest priority concepts, we created simple, “low-fidelity” prototypes and tested each on customers to ensure the concepts truly fit in the context of their everyday lives.

    From Principle to Prototype

    The new DMM design was favorably received when we presented it to the bank’s leadership. One of the key concepts was immediately moved into development and three other concepts were planned for future development. These concepts will put the bank on a path to better serve its customers through digital customer experience.

    SEE THE FULL STORY »

    One key concept

    moved into development immediately

    Three concepts

    planned for future development

Discover the Three Must-Dos of AI for Financial Institutions

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PRESS ROOM

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BANKING MANAGEMENT

Leadership

Jitin Eidnani

Retail and Commercial Banking—Practice Head