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BUSINESS TRANSFORMATION

modernize your payments core

70% faster call-handling times
Thanks to a custom application, a U.S. bank’s credit-card contact center saw call-handling times speed up dramatically.

Solve your toughest payment problems.

Our teams understand the payment ecosystem. So while we’re renowned for delivery, we’re equally at home tackling business challenges. With Cognizant, you get a partner to help frame complex problems—and access to the most innovative technologies and providers.

PROOF POINT
Revamp enterprise payments

A regional U.S. bank reduced its operational costs and improved payment routing and settlement when our team implemented an industry-leading COTS solution.

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YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?

Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

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It all starts with your customers.

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It all starts with your customers.

Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

How do we do it?

01

By helping you build a Digital Business

Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

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02

A Digital Business with Digital Operations

Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

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03

A Digital Business with Digital Operations powered by Digital Systems & Technology

Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

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Customized Business Solutions

We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

Packaged Industry Solutions

To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

Create value. Everywhere.

Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

01 Digital Business

Go beyond supporting business and advance it.

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02 Digital Operations

Reimagine and create new digital processes.

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03 Digital Systems & Technology

Simplify, modernize and secure your IT backbone.

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BANKING ECOSYSTEM

Targeted solutions

Smart packaged solutions to help banks transform for the digital age.

Real-Time Payments

Respond to rapid changes and enhanced modes of payment with new capabilities to retain customers and regain profits.

Payments Modernization

Simplify and secure your payments processes and platforms.

Risk and Fraud Solutions

Strengthen your organization’s risk and fraud strategies through advanced analytics, real-time decisioning and machine learning.

CCPA Services

The systems and processes you need to comply with the California Consumer Privacy Act (CCPA) when it takes effect on January 1, 2020.

Additional capabilities

  • PAYMENTS STRATEGY

    DEVELOP A DIGITAL STRATEGY

    Our comprehensive strategy enables retail and commercial institutions to implement a payment platform for domestic and international payments. 

    Key offerings include:

    • Business IT Assessment and Transformation Roadmap
    • Payments Strategy Design
    • Portfolio Rationalization
    • Domain lead delivery assessment framework
    • Vendor assessment
  • BLOCKCHAIN SOLUTIONS

    TAP INTO REAL-WORLD DISTRIBUTED LEDGER APPLICATIONS

    At Cognizant, we’ve taken blockchain beyond the innovation lab and into our clients’ business processes.

    From tracking and transferring money or inventory to post-financial settlements and smart insurance contracts, blockchain’s potential to transform spans industries and applications.

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  • DIGITAL PAYMENTS

    IMPLEMENT ANYTIME, ANYWHERE COMMERCE TECHNOLOGIES

    Gain a competitive edge with digital payments.

    Cognizant Digital Payment offerings include:

    • Design of mobile UI/UX across devices 
    • Digitization of payment credentials through integration with tokenization platforms—VTS/MDES/3rd party tokenization
    • Bespoke development of tokenization
    • Integration of payments across channels, including web, mobile and wearable
    • Development of value-added services such as loyalty, card on/off and pay with points
  • DATA MANAGEMENT STRATEGY

    MAXIMIZE THE VALUE OF PAYMENT DATA

    Modernize your organization’s data-management strategies to generate valuable insights. 

    Cognizant Data Management Strategy’s offerings include:

    • Creation or enhancement of data warehouses
    • Integrated analytics for marketing insights, personal financial management tools, targeted marketing and offer management
    • 360-degree view of customer data
    • Merchant data monetization for value-added services by acquirers
  • DIGITAL BACK OFFICE

    UPDATE YOUR PAYMENTS BACK-OFFICE

    Our end-to-end solutions ensure your back office runs smoothly.

    Cognizant Digital Back Office solutions include:

    • Infrastructure rationalization and modernization—Migration of collections and recoveries, AR platform consolidation and migration 
    • Business process automation for Automated Clearing House (ACH) claims, merchant certification and onboarding 
    • Future of Contact Center POV and point solutions
    • Establishment of state-of-the-art command and control center
    • Cognizant Business Process Digital-First Framework 
    • Cognizant HiveCenter™—Enterprise process/IT automation
    • Modernize assessment frameworks for disputes, collections and recoveries and self-service. 
  • PAYMENT PRODUCTS

    REIMAGINE PAYMENTS PRODUCTS

    Our teams implement industry-leading COTS products, including payment switches, gateways, and hubs and card management systems.

    Cognizant payment product offerings include:

    • Payment switch consolidation, maintenance and migration 
    • Implementation for payment hub, cash management solution 
    • Support and migration of card management solutions and platforms 
    • Support for payment gateway implementation
    • Support for payment risk management
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Anil Das

Practice Leader, Payments