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DIGITAL LENDING

Automate with scale and stability

40% reduction in turn time 
A top-10 mortgage originator’s digital back office cut processing time and lowered loan-processing costs by 30%.

Lending in the Tap-and-Swipe Era

It’s as complex as ever. We help lenders keep the human factor in home buying and solve challenges like customer experience, time to market and cost.

PROOF POINTS
Create frictionless processes that boost customer satisfaction

Working with our team, a lender streamlined its mortgage-servicing process, reducing average handling time by 97% and boosting loan processing capacity by 60%.

READ THE CASE STUDY
Fast, accurate business processes

An information services company captures data at 99.5% accuracy from 250,000 documents daily. 

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YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?

Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

START THE EXPERIENCE

It all starts with your customers.

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It all starts with your customers.

Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

How do we do it?

01

By helping you build a Digital Business

Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

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02

A Digital Business with Digital Operations

Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

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03

A Digital Business with Digital Operations powered by Digital Systems & Technology

Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

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Customized Business Solutions

We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

Packaged Industry Solutions

To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

Create value. Everywhere.

Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

01 Digital Business

Go beyond supporting business and advance it.

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02 Digital Operations

Reimagine and create new digital processes.

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03 Digital Systems & Technology

Simplify, modernize and secure your IT backbone.

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BANKING ECOSYSTEM

Targeted solutions

Smart packaged solutions to help banks transform for the digital age.

Cognizant Intelligent Mortgage Advisor

A cognitive assistant for home buyers that offers custom loan recommendations and starts the application process.

Robots-as-a-Service

Automate repeatable operations and scale seamlessly to improve lending processes.

CCPA Services

The systems and processes you need to comply with the California Consumer Privacy Act (CCPA) when it takes effect on January 1, 2020.

Additional capabilities

  • DIGITAL BACK OFFICE

    BETTER CUSTOMER EXPERIENCE STARTS HERE

    Legacy systems keep mortgage costs high and produce unsatisfying experiences for retail customers. Our solution’s proprietary model enables your lending organization to create efficient, end-to-end mortgage processes. 

    Cognizant Digital Back Office offerings include:

    • Back-office assessment and roadmap
    • Design digital back office for lenders
    • Deployment on current technology suite
    • Cost-benefit analysis 
  • CUSTOMER 360

    INSIGHTS THAT MAKE A DIFFERENCE

    Enhance customer experience and reduce process friction. Our Customer 360 solution leverages data—internal and external as well as structured and unstructured—to generate insights that refine processes and transition customers to preferred channels. 

    Cognizant Customer 360 offerings include:

    • Strategy and approach definition
    • Gap assessment 
    • Implementation 
    • Use case prioritization and approach 
  • TECHNOLOGY TRANSFORMATION ROADMAP

    FIND A PATH FORWARD

    We leverage our product evaluation and selection approach to evaluate best-of-breed technologies for your organization. Then we define a roadmap to implement and integrate the selected platforms. 

    Cognizant Technology Transformation Roadmap offerings include:

    • Build vs. buy analysis
    • Platform evaluation and selection
    • Platform transformation roadmap
  • VENDOR CONSOLIDATION

    MAKE SENSE OF COMPLEX MORTGAGE PROCESSES

    Cognizant Vendor Consolidation helps bring order to the complex processes and functions that span the mortgage value chain. Our service includes a robust transition framework to ensure due diligence and standardized governance for all transitions.

    Key offerings include:

    • Progressive Certification, a joint review of operational and lead metrics for risk-free migration and service quality
    • Daily/weekly cadence and dashboard reporting to institutionalize the transparency and timely communication of risks/open items.
  • REGULATORY COMPLIANCE REPORTING

    REDUCE FINANCIAL AND REGULATORY RISK

    Produce a clean audit trail and history with Cognizant’s Regulatory Compliance Reporting solution. In addition to enhanced reporting processes and infrastructure, our key offerings include:

    • Compliance reporting target operating model and roadmap
    • Reduced turnaround time, automation and cost savings for compliance management
  • DIGITAL AUTOMATION FABRIC

    AUTOMATE DATA ENTRY FROM IMAGE FILES

    Accelerate mortgage processes that rely on labor-intensive data entry from image files. Our Digital Automation Fabric is a highly accurate optical character recognition (OCR) platform that automates data entry and improves productivity. 

    Cognizant Digital Automation Fabric offerings include:

    • BPaaS delivery model with hosted platform and business operations
    • Scalable and flexible platform for processing high volumes
  • BLOCKCHAIN SOLUTIONS

    TAP INTO REAL-WORLD DISTRIBUTED LEDGER APPLICATIONS

    At Cognizant, we’ve taken blockchain beyond the innovation lab and into our clients’ business processes.

    From tracking and transferring money or inventory to post-financial settlements and smart insurance contracts, blockchain’s potential to transform spans industries and applications.

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SHOWCASE

Featured work

BANKING

Mortgage Lender Builds Workforce of the Future With Robots as a Service

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    The Challenge

    A leading regional U.S.-based mortgage lending company wanted to augment its mortgage origination business during times of favorable consumer interest rates—by increasing loan origination volume by three times or more—without affecting its operating costs. Mortgage operations processes involve highly manual, often repetitive tasks. To automate these manual processes in-house would require a significant investment and great technical expertise, so the mortgage company approached Cognizant for banking digital solutions that would intelligently automate its processes and build a workforce for the future while minimizing its capital investment and lead time.


    Our Approach

    To minimize lead time, Cognizant introduced the company to robots as a service (RaaS), our digital labor augmentation solution. We identified and then automated repeatable, continuous, rules-based processes that deliver optimal value to the client. These processes included ordering services from third parties, requesting property appraisals, conducting fraud and “aka” verifications, determining flood zones, and identifying fee and point disclosures. We developed one bot per workflow, with our analysts thoroughly documenting every keystroke, screen and handoff involved in each process. Cognizant deployed the first RaaS function within 12 weeks.

    Enhancing Accuracy and Accelerating Process With RaaS

    RaaS now executes the client’s loan set-up processes 24/7, enabling standardized operating procedures and eliminating bottlenecks, rework and errors, with 100% validated first-pass accuracy. Our client can quickly adapt to changing interest rates and deliver a better customer experience by reducing turnaround times and improving process quality and accuracy. Its loan origination volume has increased by a factor of three without incurring any additional staffing costs.

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    3X

    increase in loans originated with no added cost

    100%

    validated first-pass accuracy

    85%

    of loan setup tasks automated

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BANKING LEADERSHIP

Get in touch

Ashish Shreni

Lending Practice Leader, Cognizant Consulting

Sandeep Singh

Practice Leader, Lending