Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
  • Reinventing and managing your most essential business processes with new ways of working.
  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

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Stay ahead in the game through business transformation powered by SAP.

OVERVIEW

Consumer expectations are shifting from technology features to business outcomes. In today’s dynamic business environment, firms need to simplify and streamline processes to enhance customer experience and improve operational efficiencies.

By minimizing complexity, agile companies can find answers quickly in reams of data, adapt processes to fluctuating market conditions and customer demands and support real-time decision-making with anytime, anywhere operations.

By bringing simple to state-of-the-art, companies can deliver the personalized and contextual experiences when and how their customers and partners expect while positioning themselves to align with new digital business models as quickly as they arise.

Cognizant capabilities and services are focused on business outcomes for our customers through revamped Solutions and Consulting, Digital Services and Transformative AVM services.

OUR PEOPLE

10000 skill based consultants

Certified and trained in niche technologies and industry-specific solutions

Deep industry experience

Multi-year experience in entire services spectrum

OUR CUSTOMERS

More than 275 customers

65 of Fortune 500 companies as customers

Repeat business of more than 90%

Customers across all industry domains

OUR DELIVERY

Global delivery footprint

23 delivery centers across the globe

Four-tier delivery model

Flexible delivery locations

SERVICES

APPLICATION MAINTENANCE

Cognizant has redefined our strategy and focus to strengthen our capabilities in Transformative Application Value Management (AVM) services for enhanced service delivery and differentiated service offerings to deliver business outcomes to our clients.
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BUSINESS PERFORMANCE

Firms are focused on streamlining and simplifying processes, shrinking innovation cycles and boosting time-to-market while maintaining the price margins for continuous business growth. We have successfully delivered projects involving implementation, rollout, SAP consolidation, technology portfolio rationalization, upgrade and migration. 
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DIGITAL

To compete today, companies must move past doing digital to being digital. This means connecting technology with the right data science, devices, design and business strategy to unlock the full capabilities of your firm and deliver the experiences your customers expect.
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HUMAN CAPITAL MANAGEMENT

Cognizant is working with clients across business sectors and of various sizes to provide industry specific solutions and accelerators for rapid deployment of optimized, talent-driven operations.
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ANALYTICS

With millions of transactions happening every day, there is a lot for enterprises to leverage from big data to better market their offerings. Cognizant has industry leading competency in SAP's in-memory analytics solution, SAP HANA.
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CONSULTING 

Businesses are increasingly taking control in decision making for enterprise IT transformation. Our SAP Solutions Consulting Office delivers holistic transformation to our customers with services, business and technology. 
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HOSTING

With the global expansion of business, firms are focusing more on simplified infrastructure provisioning to achieve the needs of business on-demand. Cognizant has partnered with our customers and helped realize the benefits of digital technologies, including cloud adoption. 
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TESTING 

Effective Quality Engineering & Assurance (QE&A) of ERP applications require specialist knowledge of SAP products, underlying business processes and testing best practices. Cognizant’s EAAS SAP practice brings all three elements together to provide a specialized and holistic approach for our SAP engagements. 
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SOLUTIONS

The goal of every organization’s IT initiative is standardization, automation and higher quality while reducing maintenance. Cognizant automation tools incorporate the best industry practices to achieve the IT goal to reduce effort, achieve higher productivity with consistent quality and a competitive edge on deliverables. Cognizant has various automation tools and accelerators that have a strong market presence.

  • DIGITAL SOLUTIONS
  • INDUSTRY SPECIFIC SOLUTIONS
  • PROCESS ACCELERATORS

RESULTS

Leading packaging solutions company transforms supply chain management

A $5.6-billion producer of packaging, specialty papers, consumer and office products needed to enhance innovation and collaboration across the company’s packaging value chain to create a more responsive, flexible organization to benefit customers throughout the world. We developed a Paper Board Online E-Commerce web application and CRM e-commerce portal and brought all supply-chain operations and mill operations onto a single, integrated platform.

The web application improved order management and provided a real-time view of inventory to the client’s customers and a portal-enabled view of consignment stock processes. This resulted in reduced order processing and approval lead time, increases in open stock availability through automated inventory replenishments and reduced inventory obsolescence.

Leading utilities company in the UK enhances customer experience

A £ 29 billion supplier of electricity and gas to businesses and consumers in the UK needed to enhance customer experience through improved product and service offerings and maintain sustainable relationships with profitable customers. We developed an online solution for improving customer connections, reducing cost and introducing an additional customer service channel through CTI and IVR telephony systems for better customer experience.

This transformation resulted in reduced number of cancellations and rebilling, increase in lead generation, lower call handling time, improved transparency and flexibility of business to the client’s customers and significant cost savings through retiring legacy systems.

U.S.‑ based sports retailer improves sales and margins

A U.S.‑based sports retailer was challenged with inconsistent selling process and a lack of real‑time data resulting in inaccurate order specifications and lengthy order cycle times. It needed to improve in‑store shopping processes to enhance the customer experience. We designed smart business solutions for streamlining the end‑to‑end process by leveraging SAP’s latest technology based on HANA and HTML 5.0.

The solutions provided unified and streamlined data across multiple channels. Results included 100% accuracy in order placements, significant cost savings due to automated three-way invoice matching, increase in shipping charges, zero order errors, increased cross sells and upsells and enhanced customer experience.

A leading pharmacy company boosts rewards program

A leading pharmacy and healthcare product retailer in the UK wanted to provide digitized offers and automatic rewards for its loyal customers. Cognizant developed a digital solution for customer loyalty management, which allowed for targeted offers and reward updates on shoppers’ mobile phones.

Cognizant conducted a pilot rollout for two select stores successfully, followed by rollout to 550 stores and to all consumers. Results included real-time and all-time availability of offers via web account, real-time visibility of digital offer points awarded, on-the-fly updates on reward points and enhanced customer loyalty.

  • Leading packaging solutions company transforms supply chain management
  • RESULTS

    Leading packaging solutions company transforms supply chain management

    A $5.6-billion producer of packaging, specialty papers, consumer and office products needed to enhance innovation and collaboration across the company’s packaging value chain to create a more responsive, flexible organization to benefit customers throughout the world. We developed a Paper Board Online E-Commerce web application and CRM e-commerce portal and brought all supply-chain operations and mill operations onto a single, integrated platform.

    The web application improved order management and provided a real-time view of inventory to the client’s customers and a portal-enabled view of consignment stock processes. This resulted in reduced order processing and approval lead time, increases in open stock availability through automated inventory replenishments and reduced inventory obsolescence.

  • Leading utilities company in the UK enhances customer experience
  • Leading utilities company in the UK enhances customer experience

    A £ 29 billion supplier of electricity and gas to businesses and consumers in the UK needed to enhance customer experience through improved product and service offerings and maintain sustainable relationships with profitable customers. We developed an online solution for improving customer connections, reducing cost and introducing an additional customer service channel through CTI and IVR telephony systems for better customer experience.

    This transformation resulted in reduced number of cancellations and rebilling, increase in lead generation, lower call handling time, improved transparency and flexibility of business to the client’s customers and significant cost savings through retiring legacy systems.

  • U.S.‑ based sports retailer improves sales and margins
  • U.S.‑ based sports retailer improves sales and margins

    A U.S.‑based sports retailer was challenged with inconsistent selling process and a lack of real‑time data resulting in inaccurate order specifications and lengthy order cycle times. It needed to improve in‑store shopping processes to enhance the customer experience. We designed smart business solutions for streamlining the end‑to‑end process by leveraging SAP’s latest technology based on HANA and HTML 5.0.

    The solutions provided unified and streamlined data across multiple channels. Results included 100% accuracy in order placements, significant cost savings due to automated three-way invoice matching, increase in shipping charges, zero order errors, increased cross sells and upsells and enhanced customer experience.

  • A leading pharmacy company boosts rewards program
  • A leading pharmacy company boosts rewards program

    A leading pharmacy and healthcare product retailer in the UK wanted to provide digitized offers and automatic rewards for its loyal customers. Cognizant developed a digital solution for customer loyalty management, which allowed for targeted offers and reward updates on shoppers’ mobile phones.

    Cognizant conducted a pilot rollout for two select stores successfully, followed by rollout to 550 stores and to all consumers. Results included real-time and all-time availability of offers via web account, real-time visibility of digital offer points awarded, on-the-fly updates on reward points and enhanced customer loyalty.

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