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Enhance and personalize customer experiences

AI IN ACTION | TRAVEL & HOSPITALITY

Enhance and personalize customer experiences

Now, more than ever, revenue augmentation and customer loyalty are the paramount concerns in the travel sector. Cognizant AI helps providers leverage their data to address both by facilitating an increasingly fine-tuned customer experience and more streamlined operations.

In a fast-moving space, AI is analyzing guest behaviors and preferences over the course of a client lifecycle to deliver an uber-personalized service packages. It underpins chatbots handling customer query responses across a number of languages and platforms and it helps keep maintenance schedules lean and unobtrusive to guests by corralling multiple data strands.

Case Studies

Cognizant BigDecisions® Unlocks Fast Food Insights

Airline Improves Customer Experience with Loyalty Program Chatbot