Operations Intelligence

Operational intelligence fuel efficient business processes

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Not Your Father’s Call Center: How Cognitive Computing Can Boost Customer Satisfaction and Agent Retention

By recognizing the sentiment behind a caller's words, cognitive computing systems can guide call center agents to respond effectively in real time.

Case Studies

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AI discovers drug-seeking behavior in EMR notes, alerting doctors in real time to patients needing help.

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Automated due diligence identifies fraud and non-compliance accurately and in a fraction of time.

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Examining physician notes identified social determinants of health, helping improve both quality of care and costs.

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A global mining company increased transportation throughput by 8% and reduced annual capital costs by $30 million.

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A top global insurance company used data to identify $3.3 billion in insurance opportunities with 83% accuracy.

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A major mining company optimized employee housing and transportation management, saving $4 million per year.

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