The need for change has never been so immediate, yet the risks of changing have never been greater. But just keeping pace comes at a price: continuous operational risk and constant organizational pain. Businesses can no longer just respond to change; they must create it to innovate and grow.
The answer lies in a more proactive approach toward operating models, one that acts as a catalyst—fueling the sort of positive, ongoing improvements needed for enterprises to “be digital.” We call this approach the Process of Rapid Evolution.
Cognizant delivers operational solutions that allow organizations to stay ahead of change, without disrupting their businesses. We help you evolve to meet constantly changing industry environments, shifting customer needs and the rapidly-transforming technology landscape. Meanwhile, we lower the risk of changing by ensuring that each step delivers predictable outcomes.
Bots Promise a Better Enterprise
Companies across industries are turning to semi-autonomous computers (better known as bots) to improve operational efficiency, reduce costs and increase margins. In this first installment of an ongoing series, we examine the overall promise of automation before exploring how it’s impacting the banking, insurance and healthcare industries.VIEW PERSPECTIVES
Any problem with billing customers can have far-reaching effects. Not only does it jeopardize relationships with the customers in question, but it also puts growth and expansion at risk.
One diversified life sciences company was struggling with its nonstandard billing requirements and legacy systems. Because of these obstacles and performance issues from outdated technology, the company could not fully automate billing. It experienced errors, late invoices and increasing costs due to the manual work and lengthy processing involved. As it hoped to grow, the company sought a solution and partnered with us.
We helped the company migrate its legacy billing system to a more efficient cloud-based system and introduced the S3P subscription platform, enabling the technology to overhaul the company’s billing processes completely. We worked with the company to manage business rules defined within each customer’s contract to automate bill calculations accurately. Our S3P also provided configurable milestone and recurring billing rules, which gave the company even more flexibility for its many types of contracts.
Finally, we helped implement regional currency features which, combined with the extensive business rule management, allow the company enough capability to expand to international markets with its products.
With billing issues resolved, our client is able to take advantage of S3P’s subscription selling capabilities. By defining new billing models, the company’s healthcare division launched an innovative new way to sell its life sciences equipment to customers, enabling customers to spread out the costs of much-needed equipment to a per-use payment subscription. Customers are now able to pay by the number of scans produced, rather than by purchasing equipment outright, creating a completely new revenue stream.
reduction in manual billing work effort
reduction in time to generate invoices
cash collection, billing accuracy and ability to expand to new markets
of IT projects are over budget, 7% are delivered late and a whopping 56% fall short of the defined benefits. A key reason—inadequate business process enablement.
We help our global customers across industries become more agile and flexible—without triggering business upheaval. Smooth implementation results from a clear understanding of your market, drawing on our consultancy-led change process and staying focused on the latest smart technologies, intelligent automation and digital value chains.
Beyond QA: Business Process Assurance for the Digital Age
By focusing on business results, quality assurance teams can transcend the traditional “widget” mindset and set their sights on delivering applications and services that meet the demands of digital business.VIEW PDF
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From creating better customer experiences to ensuring efficient operations, we help you drive new operating models and customer satisfaction to improve business outcomes.LEARN MORE