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In a shift accelerated by the pandemic, the automotive industry has made some progress in digitizing many steps in the sales process and even in the vehicle service experience, but gaps remain. Going forward, the onus is on OEMs to close these gaps and make lasting improvements in the overall customer journey.LEARN MORE
To get ahead in the industrial space, manufacturers must embrace holistic agility and resilience, and democratize access to applications and data.
Here’s how organizations can overhaul heritage applications to meet customers’ lofty expectations for digital experience and service.
Innovating in a post-pandemic world will pose new challenges—from shifts in customer behavior to work-from-home development teams.