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DIGITAL FIRST, HUMAN TO ENDURE

Elevate insight and experiences by systematically rethinking how to create value across the enterprise.

DELIVER INSIGHT AT SPEED AND SOLUTIONS AT SCALE


To be digital, companies today must have organizational velocity approaching light speed while serving up individualized offerings that result in fanatical levels of customer satisfaction—all with laser-focused cost control.

And from applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of your organization.

At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale.

Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.

Our diverse team of deep digital and industry experts focus on:

  • Insight: We put real, direct, live research of the target audiences at the center of every project and engagement. This starts with ethnographic and anthropological research and takes those insights as the north star for any project.
  • Customer Experience: Ensure that our approaches, products and deliverables all use human-centered design principles. This starts with Design Thinking as core process to everything we do.
  • Employee Experience: We are helping clients understand how to build the right teams, encourage the right skill sets and make the necessary organizational adjustments to make human ability a cornerstone for a permanent cultural change.

The Path to the Fused Enterprise

Digital transformation is more than a buzzword—it’s a means for survival and growth. Seventy-five percent of companies already have at least one business function or process that has been impacted.

READ THE RESEARCH

ENTERPRISE FUSION: YOUR PATHWAY TO BETTER CX

Our work with Forrester reveals a clear roadmap to enabling true, seamless cross-enterprise collaboration to improving CX … and winning in the digital era.

LEARN MORE ABOUT ENTERPRISE FUSION

STRATEGIC CAPABILITIES

SET DIGITAL IN MOTION


Implementing an effective digital strategy across front, middle and back-office IT environments is crucial to staying relevant. We help clients set strategies in motion that unify business and technology architectures, generate growth and enable competitive advantage.

  • Drive Digital Transformation

    GAIN VALUE FROM DIGITAL FASTER

    The consulting arm of Cognizant Digital Business accelerates the realization of value from transformation and develops the capability for clients to stay on track and succeed in the disruptive and rapidly changing global economy.

    We offer:

    • Insight to Transformation—Creates digital strategy that defines a client’s trajectory for transformation and accelerates value creation.
    • Transformation Enablement—Leveraging deep experience in the management of complex business and IT transformations, our skilled practitioners establish the strategy, structure, roadmap, controls and governance needed to move forward with confidence.
    • Workforce Transformation—Organizations today are shaped by a confluence of changing forces, including the need for a more agile workforce, an influx of digital platforms and shifting employee-machine workflows.
    • Change Adoption—Provides a comprehensive digital strategy for implementing large scale transformation at scale.
    • Managed Innovation—Uses an insight-driven, agile working process to prioritize and rapidly develop client solutions delivering new forms of value.
  • Gain Actionable Insight

    DRIVE DIGITAL WITH DATA AND ANALYTICS

    As companies move from ‘Doing Digital to Being Digital,’ it’s imperative that the business model is centered around data, with analytics and AI providing the insight needed to compete as a market leader.

    In the areas of data and analytics, we advise our clients on strategies for delivering, leveraging and extracting value from information for a competitive advantage. We deliver this through a focus on identifying business value, bridging business needs and IT capabilities through business, data and architectural blueprinting.

    Key client outcomes include:

    • Actionable consumer insight
    • Faster, more predictive decision making
    • Reduced cost of operations
    • Enhanced customer experiences for greater ROI
    • Structured enterprise-wide data governance
  • Digitize Key Processes

    GAIN SCALE AND SPEED TO OPTIMIZE EXPERIENCES

    We help clients re-design, re-engineer, automate and digitize their existing business processes to lower operating costs and position them for growth while building and re-engineering intelligent processes.

    Our engagements can range from simple process assessments, which can lead to small process improvement engagements, to larger scale operational transformations which include target operating model design and implementation.

    We offer value to clients through:

    • Significant increases in efficiency by pulling levers in process, automation and outsourcing.
    • Reengineering the back office to support the customer experience redesign being driven within many of our clients.
    • Optimization of operations across multiple locations through target operating model analysis and design.
    • Establishment of a center of excellence for automation to help companies integrate a digital first mindset into their operations culture.
  • Simplify, Modernize and Secure

    BUILD A MODERN TECHNOLOGY ROADMAP

    We help our clients achieve growth and innovation through digital transformation by strategizing their digital IT roadmap, simplifying IT operating models, modernizing technology architecture and securing assets and data.

    Our offerings include:

    • CIO Advisory—A range of advisory services to help CXO’s build a simple, secure and modern technology roadmap for the future.
    • Digital Engineering—Helps clients to build the right technology products, in the right way, faster, resulting in maximized developer productivity and satisfied customers.
    • Cloud Consulting—Offers a range of cloud services to help our clients develop effective, sustainable strategies to enable digital business and engineering transformations that support emerging customer success models.
    • Security—Offers a range of security services to help our clients understand and develop strategies to manage security threats, adopt new security processes and technologies, and provide ongoing security support and operations management.
    • Legacy Modernization and Core Hardening—Helps clients in transforming their enterprise IT systems to be more modern, agile and effective in response to emerging business drivers like consumerization, digitization or productization.
  • Reimagine Enterprise Processes for Digital

    REIMAGINE. REENGINEER. REPLATFORM.

    We bring deep process knowledge to support our clients’ re-imagination of how best to run their business, with an understanding of the technology underpinning.

    Our consulting expertise spans across customer experience, finance transformation, supply chain management and human capital management processes—enabled by platform consulting around Salesforce.com, Pega, SAP, Oracle and other emerging platforms—to deliver value across the enterprise process landscape.

    The value we provide to clients includes:

    • Business outcomes
    • CXO value
    • Operational efficiency
    • Process effectiveness
    • Strategic insights
    • Digital process transformation

INDUSTRIES WE SERVE

BANKING & FINANCIAL SERVICES

Partnering with banks, exchanges and capital markets, we help leaders leverage digital strategies, augment business capabilities, manage risk and compliance with regulations and transform customer experiences to tap new growth.

COMMUNICATIONS

Our consultants help CSPs deliver new customer experiences and reimagine core business, operations and IT models so that you can execute synchronous strategies across the changing communications landscape.

CONSUMER GOODS

We partner with leading organizations to help them accelerate the strategic initiatives that build brand loyalty and drive business expansion, while optimizing their operations for scale and efficiency.

EDUCATION

As modes of learning continue to expand, so too must a compelling digital presence. From platform innovation and tools to interactive courses and on-demand learning, we offer digital solutions to keep challenging the learning experience.

ENERGY & UTILITIES

Transforming energy and utility businesses into digital powerhouses is a delicate balance. Our focus ensures that you improve costs and customer satisfaction and enable reliable systems and operations that can generate new revenue streams.

HEALTHCARE

The need for hyper-collaboration in healthcare comes with many challenges. We make integration easier by modernizing and digitizing your IT ecosystem to optimize your core business processes and deliver growth.

INFORMATION SERVICES

The demand for relevant information and compelling interactive experiences highlights the importance of investing in digital capabilities, models and strategies. Our consultants help you optimize information channels with digital.

INSURANCE

The demand for improved customer experiences, highlights the importance of reevaluating your existing tools, models and strategies. To sharpen and maintain the digital edge of insurance services, turn to our experts.

LIFE SCIENCES

We help clients write the digital narrative that redefines experiences, transforms business processes, and modernizes the technology required to advance science. With these advancements, we enable you to improve patients' lives.

MANUFACTURING

The digital economy promises to bring extraordinary benefits to manufacturing and logistics. Our experts will help you determine the best strategy for improving processes, productivity, top line revenue and customer experience.

MEDIA & ENTERTAINMENT

With a focus on digital transformation, we look to deliver new customer experiences, re-imagine core processes, and achieve high IT agility to meet the changing landscape of the communications and media space.

RETAIL

We partner with leading retailers to create effective digital solutions at scale. Winning with digital requires effective customer experiences, intelligent operations and smart supply chain management to ensure unprecedented levels of value.

TECHNOLOGY

Knowing what digital strategies and skills will enable innovation can be daunting. We work with you to rethink, reinvent and co-create the future of products and platforms, improving performance and long-term success.

TRANSPORTATION & LOGISTICS

Digital transformation promises to change everything about how transportation companies plan, procure and fulfill. Our consultants help you modernize and integrate even the most complex systems, just in time for a digital world.

TRAVEL & HOSPITALITY

Digital requires innovation and service excellence like never before. Find the best way to enable unforgettable experiences, create new value chains and deliver new growth across the travel and hospitality ecosystems.

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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