Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
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2020-03-30
Financial institutions have a critical role to play in keeping the world running during the COVID-19 outbreak. Here’s how to do it.
Banking and financial services institutions (FIs) can play a vital role helping businesses and individuals manage the fiscal consequences of sheltering in place and national lockdowns as the world battles the novel coronavirus. FIs can take immediate measures to maintain business continuity and service delivery. Some of these initiatives are likely to outlast the virus and become new norms. Organizations may also see capabilities they are missing and build them for a post COVID-19 world. We suggest dividing your response into two categories: immediate and shorter-term therapeutic interventions and forward-looking preventative measures.
Ultimately, these responses can help serve all stakeholders — customers, partners and employees. Technology and operations decisions require precision focus on “people” needs. Organizations that excel here will better weather this crisis and gain valuable insights and experiences to apply going forward.
The advice in this article was provided by Daniel Cohen, Cognizant Senior Vice President, Banking and Financial Services, North America.
For more information about managing business continuity during the COVID-19 pandemic, visit our COVID-19 response page.
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